Visitor Services Executive (HortPark & Fort Canning Park)

About the Role

We are looking for a friendly and customer-focused Visitor Services Executive to be the welcoming face of our parks at HortPark and Fort Canning Park. As the first point of contact for visitors, you will provide information, assistance, and support to ensure an enjoyable and memorable park experience.

This is a people-oriented role suited for someone who enjoys interacting with the public and delivering excellent customer service in a vibrant outdoor environment.

Key Responsibilities

Visitor Services

• Welcome visitors and respond to enquiries via walk-ins, phone, and email.

• Provide information on park attractions, facilities, programmes, and services.

• Deliver excellent customer service and ensure a positive visitor experience.

• Maintain a clean, organised, and welcoming visitor services counter.

• Support park events as an usher, guide, or event assistant when required.

• Assist with educational tours and visitor engagement activities.

• Update visitor information and promotional materials as required.

Administration

• Process bookings for programmes, workshops, and park-related activities.

• Support applications for park usage permits, filming, photography, and other visitor-related requests.

• Maintain accurate records of bookings, applications, and visitor enquiries.

• Compile visitor statistics and administrative reports.

• Escalate enquiries and issues to the relevant stakeholders where necessary.

Operations

• Coordinate with internal teams, contractors, and external partners to support daily park operations.

• Report maintenance issues, incidents, and visitor feedback promptly.

• Ensure visitor services are delivered efficiently throughout operational hours.

• Support operational duties and other ad hoc assignments as required.

Working Hours

HortPark

• Monday to Friday: 8:00 AM – 5:30 PM

• Saturday, Sunday & Public Holidays: 8:00 AM – 12:30 PM

Fort Canning Park

• Monday to Sunday (including Public Holidays): 9:00 AM – 7:00 PM

Requirements

• Minimum GCE 'O' Levels, NITEC, Higher NITEC, or equivalent qualification.

• At least 2 years of experience in customer service, visitor services, hospitality, retail, tourism, or a similar customer-facing role.

• Friendly, approachable, and customer-oriented with excellent interpersonal skills.

• Able to remain calm and professional when handling visitor enquiries.

• Basic proficiency in Microsoft Office applications.

• First Aid and CPR certification would be an advantage.

• Willing to work weekends and Public Holidays as required.

What We Offer

• Opportunity to work in Singapore's iconic parks and heritage attractions.

• Meaningful role delivering exceptional visitor experiences.

• Structured onboarding and on-the-job training.

• Supportive and collaborative work environment.

• Competitive remuneration and employee benefits.

• Opportunities for personal and professional development.