Visual Information Specialist (Multimedia)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development for the following locations: 2 - U.S. Border Patrol Academy - Artesia, New Mexico 2 - Field Operations Academy - Glynco, Georgia Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

This announcement has been amended on 08/13/2026 to extend the closing date to 08/20/2026. This position starts at a salary of $61,722.00 (GS-09, Step 1) to $97,087.00 (GS-11, Step 10) with promotion potential to $97,087.00 (GS-11 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major duties: Assist in planning, designing, and developing visual and multimedia products (for example, 2D graphics, introductory 3D elements, motion graphics, and visual assets) that support CBP training and informational programs and align with approved concepts, scripts, and storyboards. Producing routine graphic design and layout products using standard software tools and templates, including title cards, icons, charts, diagrams, presentation graphics, and other visual components that comply with CBP branding, style, and accessibility requirements. Supporting animation, compositing, and video graphics production by assembling and integrating visual assets, applying basic transitions and keyframed motions, and synchronizing graphics with audio, captions, and other media elements using non-linear editing or compositing software. Providing technical and production support by preparing and maintaining project files and asset libraries, performing basic rendering and file conversion, packaging products for deployment to learning management systems or internal networks, and assisting with routine setup and use of studio or field equipment. Participating in project meetings with supervisors, senior multimedia staff, instructional designers, and subject matter experts to gather requirements, report status on assigned tasks, clarify expectations, and incorporate feedback into revised visual and multimedia products. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

You must be a U.S. Citizen to apply for this position. Males born after 12/31/1959 must be registered with Selective Service. Primary U.S. residency for at least three of the last five years (additional details below). All pre-employment processes will be conducted in English. You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. Motor Vehicle Operation: You must possess the ability to operate a Government Owned Vehicle. A valid, non-restricted driver's license is required. Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.