Vocational Voucher Counselor

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The In-House Voucher Counselor plays a pivotal role in providing comprehensive support throughout the lifecycle of the Supplemental Job Displacement Benefit (SJDB) process. Collaborating with the Operations Manager and External Sales Voucher Counselor, their focus extends beyond operational support, ensuring both quality service and assistance for the injured worker and our clients. This individual collaborates closely with key stakeholders, including the Voucher Case Specialists, Gemini Leadership, schools, and incoming case referrals.

As a designated expert on Supplemental Job Displacement Benefit (SJDB) services at Gemini, the In-House Voucher Counselor takes on the responsibility of ensuring effective collaboration with key stakeholders. Additionally, they remain current with continued education classes and actively contribute to ongoing training initiatives within the voucher team.

Fluency in Spanish (bilingual) is required

• Location: Remote, must reside in California
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $70,304 - $94,000 Annually

The pay range for this role is $70,304–$94,000 Annually. Starting pay for new hires is typically within the lower third of the range: $70,304 - $78,203 Annually. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

RESPONSIBILITIES

• Conduct the Voucher intake process, ensuring clarity on benefits to injured workers and outlining the support to be provided by the assigned Case Specialist for a smooth transition
• Collaborate with Case Specialists on routine case file reviews to ensure cases are progressing as expected and meeting critical deadlines
• Handle all escalated concerns for each case, providing timely and effective resolutions
• Stay current on industry-related topics, updates, and changes to regulations within the Workers' Compensation realm
• Collaborate with the Voucher team to maintain efficient case flow and operational excellence
• Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards
• Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys
• Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor
• Identify trendsetter ideas by researching industry and related events, publications and announcements
• Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies
• Promote Gemini core values, standards of conduct/integrity and its culture by employing high ethical standards and leading by example
• Exercise a high level of independent judgment and discretion while operating under general supervision
• Perform additional duties as assigned