VodafoneThree Senior Account Manager

What You'll Do:

The Senior Account Manager is an experienced client lead within the Generation in-house agency, responsible for leading the day-to-day relationship and delivery of significant campaigns and workstreams across assigned brands. The role operates independently within defined parameters, brings strong commercial and strategic judgement to client challenges, and acts as a senior bridge between client ambition and agency capability. Working closely with the Senior Account Director, the SAM provides direction to more junior members of the account management team and helps ensure the agency delivers work that is strategically strong, creatively ambitious and commercially effective.

Key Responsibilities:

• Campaign Leadership: Leads the end-to-end delivery of significant integrated campaigns and projects across multiple channels, ensuring clear objectives, strong creative development and effective delivery from brief through to completion.
• Client Relationship Management: Builds trusted relationships with brand and marketing stakeholders, acting as a credible senior point of contact and developing a strong understanding of their business priorities, challenges and ambitions.
• Strategic Brief Ownership: Challenges and strengthens briefs before they enter the agency, ensuring objectives are clear, commercially grounded and capable of generating strong creative work. Translates client ambition into clear direction for the agency team.
• Client and Agency Advocacy: Acts as the connective tissue between client and agency, representing the needs of both sides and making sound judgements about priorities, expectations, quality and delivery.
• Scope and Resource Management: Manages client expectations and project scope across assigned work, identifying resource pressures and delivery risks early. Works with the Senior Account Director to make informed decisions that protect both the client relationship and agency capacity.
• Commercial Management: Maintains oversight of budgets, scopes and commercial performance across assigned work. Identifies potential risks and opportunities and ensures delivery decisions are made with a clear understanding of their commercial impact.
• Integrated Delivery: Works across creative, strategy, production, project management and other agency disciplines to ensure work is joined up, moving at pace and delivered to a high standard.
• Team Leadership and Development: Provides direction, coaching and constructive challenge to AMs and JAMs working across their accounts. Helps develop stronger client handling, commercial thinking and delivery skills within the wider account management team.
• Problem Solving: Takes ownership of complex client and delivery challenges, using sound judgement to resolve issues independently where possible and escalating higher impact decisions to the Senior Account Director when required.

Who You Are:

• Proven experience in account management within a creative, integrated or in-house agency environment.
• Proven experience independently leading significant integrated campaigns or complex projects from brief through to completion.
• Strong client relationship skills, with the confidence and credibility to work directly with senior brand and marketing stakeholders.
• Experience managing project scope, budgets, timelines and resource considerations across multiple workstreams.
• Strong understanding of the creative development process, with the ability to challenge briefs and translate business objectives into clear direction for creative teams.
• Strong commercial awareness, with an understanding of how client, delivery and resource decisions affect agency performance.
• Experience guiding and developing more junior members of an account management team.
• Able to manage competing priorities, navigate ambiguity and make sound decisions in a fast-paced, multi-brand agency environment.

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email careers@vodafonethree.com for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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