Voice L2 Technician
We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.
This role is ideal for someone who enjoys variety, can work independently, and provides dependable support.
- Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
- Perform service for installs, cutovers, troubleshooting, and service requests
- Work remote help desk tickets, including:
- Voice tickets (IP Office, ITC Cloud, hosted platforms)
- Tier 1–2 desktop support
- General client issues as assigned
- Document all work and resolve issues efficiently in ConnectWise Manage
- Communicate effectively with clients and deliver professional support experiences
- Ensure accurate time entry, ticket notes, and follow-up actions
- 2+ years of IT or telecom support experience (MSP/VoIP background preferred)
- Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
- Strong client service and communication skills
Preferred Certifications (nice to have)
- CompTIA A+, Network+
- Avaya IP Office ACIS/ACSS
- SIP/VoIP certifications (e.g., SIP School SSCA)
- NetSapiens or 8x8 platform training
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401k