VOIP & Linux Systems Engineer (Asterisk & 3CX)

· Answer help desk phone calls & emails from end users and system administrators with regards to the operation of Asterisk & Free PBX servers & software

· Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction

· Troubleshoot phone features and application issues

· Resolve issues within the scope and control of the service offering

· Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server

· Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution

· Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client

· Provide prompt and accurate services with regards to status of Incident or Change requests to our customers

· Participate in a 24×7 on-call rotation with peers

· Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions

· Lead VOIP projects from initial conversations to final completion

· Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture

· Design and deploy omni-channel contact center solutions.

· Integrate communication platforms with CRM systems and other enterprise applications.

· Implementing and optimizing Linux-based VoIP solutions - Redhat / Ubuntu/ CentOS

Requirements

· 3+ years as a Linux Systems Administrator

· MUST have experience with Asterisk and/or FreePBX

· Should Have experience with Apache, CentOS, DNS, hosted services, MySQL

· Background in IT or in a Data Center environment

· System Monitoring and Automation

· Good knowledge of network design – Working with Firewalls, DNS, Load Balancers

· Advanced systems troubleshooting skills

· Excellent written and verbal communication skills

· Strong attention to detail and problem-solving skills

· Understanding of principles of voice and data communications

· General telephony understanding

· Understanding of VOIP platforms like Trixbox, Elastix, Freeswitch or FusionPBX

· Configuring various VOIP Phones and iOS/Android Smart Phones

· Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center

· Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols

· Aware Of Yeastar & Grandstream PBX and gateways

Benefits