VoIP Support Engineer
Posted
Required Skills
- Strong
understanding of Networking concepts – TCP/IP, DNS, DHCP, NAT, VPN,
routing, firewall, ping, traceroute, packet loss, latency, and jitter.
- Good
understanding of VoIP/SIP – SIP registration, SIP signaling, RTP,
codecs, DTMF, SIP response codes, call flow, NAT issues, and SIP ALG.
- Experience
troubleshooting VoIP call connectivity and audio issues, including
one-way audio, no audio, call drops, registration failures, and call
quality issues.
- Basic
knowledge of PBX, SIP trunks, IP phones, and softphones.
- Ability
to analyze SIP traces, network diagnostics, and call logs.
- Good
troubleshooting and problem-solving skills.
- Good
communication skills and ability to work with customers and internal
technical teams.
- Willingness
to work in a support environment and shifts, if required.
Key Responsibilities
The engineer will be
responsible for handling customer VoIP/networking issues, performing network
and call-quality diagnostics, troubleshooting SIP/RTP-related problems,
analyzing logs and traces, coordinating with carriers/ISPs when required, and
documenting the resolution in the ticketing system.