Volunteer Center Operations Manager

Job Summary
Are you ready to lead organized, meaningful volunteer experiences that expand the Regional Food Bank of Oklahoma’s ability to serve the community? You will oversee Volunteer Center operations, guide staff, strengthen volunteer recruitment and coordinate coverage across service areas, locations and events while maintaining high standards for service, safety and customer care. This role combines staff leadership, volunteer coordination, operational planning, problem-solving and day-to-day communication. What success looks like in the first 6–12 months includes dependable staff and volunteer coverage, safe and efficient production, increased volunteer participation, accurate scheduling and reporting systems, effective employee training and respectful experiences for volunteers, staff and visitors

A Day in the Life

The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.

Team Oversight:

• Supervise staff each day so operations stay organized, consistent and responsive to volunteer and production needs.
• Set clear expectations and hold staff accountable so duties are completed correctly and performance stays reliable.
• Provide constructive feedback, encourage professional growth and document ongoing performance concerns to maintain fair, timely performance management.
• Create monthly schedules for coordinators and leads so coverage stays dependable across shifts, events and daily operations.
• Plan the weekly production schedule and complete the production board so daily work matches current operational needs.
• Step into Coordinator, Lead or Volunteer Relations duties when needed so service and production continue without disruption.
• Serve as the main contact for volunteer center requests, and hire, train and develop staff to maintain team capacity.

Operations and Planning:

• Coordinate staff, volunteers, projects and equipment so production meets product demand safely and on schedule.
• Create volunteer recruitment strategies so capacity grows steadily and community participation remains active.
• Manage the cost center budget and quarterly forecasts so spending decisions stay informed and fiscal performance remains on track.
• Document best practices and improve processes so work stays consistent, efficient and easier to repeat.
• Help shape and communicate strategic goals so staff understand priorities and daily work connects to broader plans.
• Pass along direction and updates so people have the information needed to act, respond or escalate concerns.
• Meet weekly with sourcing and inventory teams to confirm production needs so schedules reflect current product priorities.

Safety and Compliance:

• Ensure sanitation and food safety procedures are followed so products, volunteers and staff remain protected.
• Conduct safety investigations and address concerns so hazards are corrected and future incidents are reduced.
• Oversee AIB compliance and inventory management so audit readiness and product accountability remain in place.
• Oversee forklift and rider jack operations so equipment is used safely and work moves efficiently.
• Maintain facilities at or above Good Manufacturing Process requirements so the work environment stays safe and compliant.
• Work with the EHS Manager on occupational, food safety and AIB readiness improvements so risks are addressed early.

Volunteer Recruitment and Engagement:

• Determine monthly volunteer capacity so scheduling decisions reflect space, staffing and production needs.
• Schedule, plan and oversee internal and external packing events so volunteer work is organized and productive.
• Address volunteer grievances, issues and derogatory behavior so concerns are handled promptly and the environment remains respectful.
• Provide tours and hunger simulations upon request so volunteer groups better understand the organization’s work and community impact.
• Oversee community service volunteers so documentation stays accurate and program requirements are met.
• Review court-appointed requests and approve or deny participation based on offense severity and type.
• Develop volunteer recruitment and retention strategies so participation remains steady across programs and events.
• Manage recruitment for the Volunteer Center, Hope’s Kitchen, Moore Food and Resource Center, Senior Pantries and special events.
• Maintain customer service standards in the Volunteer inbox so inquiries receive timely, respectful and useful responses.
• Organize recognition and retention events so volunteers feel valued and return to serve again.
• Oversee the volunteer registration platform so scheduling runs smoothly and volunteer data stays accurate.

Training and Improvement:

• Maintain and evaluate coordinator training procedures so instruction stays current, clear and effective.
• Ensure new hires are prepared to coordinate volunteers so they can work safely, confidently and independently.
• Put best practices into daily use so the Volunteer Center sets a clear example for volunteer experiences and production.
• Develop and maintain production metrics and reporting systems so results can be tracked and addressed promptly.
• Identify improvement opportunities in production, staff performance, culture and volunteer experience so daily work keeps getting better.

Leadership Responsibilities:

• Establish clear performance expectations and priorities to align daily work with department and organizational goals.
• Coach and evaluate employees using regular feedback, structured reviews and clear development steps tied to role requirements.
• Demonstrate inclusive, mission‑oriented conduct through ethical behavior and respectful communication that reinforces accountability.
• Manage performance outcomes by setting measurable goals, tracking progress and addressing concerns using policy and employment law.
• Carry out equitable talent practices through consistent hiring, onboarding, engagement and retention activities aligned to program and funding needs.
• Communicate priorities and change initiatives using plain language and clear guidance for team members and cross‑functional partners.
• Maintain compliance and stewardship by following policies, legal requirements and funding guidelines and engaging Human Resources when needed.
• Foster a high‑performing, value‑aligned team culture by demonstrating consistent leadership behavior, reinforcing expectations and addressing behaviors that impact engagement, trust and performance.
• Derive and examine data insights to inform team decisions, track goal progress and guide daily operations.
• Review and approve team expenditures, ensuring alignment with departmental budgets.

Other Duties as Assigned

Other duties, consistent with the scope and essential functions of the role, may be assigned as organizational needs evolve.