Volunteer Coordinator

GENERAL SUMMARY:

Under the direction of the Human Resources Manager, the Volunteer Coordinator is responsible for managing all aspects of Cecil County Public Library’s volunteer program for youth and adults. Works collaboratively with branch, outreach, and support services staff and community members to recruit, screen, onboard, train, and retain volunteers who support CCPL’s mission.

ESSENTIAL JOB FUNCTIONS:

• Under the direction of the Human Resources Manager, coordinates and oversees the full lifecycle of the volunteer relationship from recruitment to onboarding, training, and ongoing strategic engagement and retention.
• Create, implement, and maintain volunteer manual to educate volunteers on library services, customer service expectations, and their critical role in supporting CCPL’s mission and adhering to policies, procedures, and safety protocols.
• Serves as the primary point of contact between branch, outreach, and support services staff and volunteers providing day-to-day support and guidance.
• Responds to volunteers’ requests, questions, and concerns and escalates to the Human Resources Manager, if needed.
• Maintains accurate and up-to-date volunteer records including contact information, assignments, and service history. Tracks and records volunteer hours.
• Plans, coordinates, and facilitates the Library’s Annual Volunteer Appreciation Breakfast, including logistics, invitations, and catering arrangements in coordination with support services staff.
• Manages CCPL’s Volunteer Cecil profile and coordinates volunteer programs in collaboration with community partners.
• Attends and represents CCPL at volunteer recruitment events.
• Takes a proactive approach to solving routine and non-routine office issues.
• Maintains confidentiality at all times
• Other duties as assigned.

JOB STANDARDS:

• Maintains positive, professional, courteous and constructive relationships with supervisors, the public, internal and external customers and all others.
• Independently follows through on all essential job functions and assignments. Meets deadlines without prompting.
• Maintains confidentiality.
• Maintains neat and accurate records that are easily accessible for administrative colleagues and supervisory staff.
• Models positive attitude toward change.
• Performs job in keeping with the policies and procedures of the Cecil County Public Library.
• Promotes a positive library image in the community.