Volunteer Director

Qualifications:

· Bachelor’s degree in Volunteer Management, Nonprofit Management, Hospitality Management, Business Administration, or related field required; 8-plus years of progressive equivalent experience may count in place of a degree

· 7-plus years of experience in volunteer engagement, community outreach, public relations, or related work, including 5-plus years leading and supporting a team

· Demonstrated leadership ability, confidence, and executive presence, with the ability to motivate staff and volunteers while optimizing performance

· Experience managing a department budget, setting goals, and reporting results to senior leadership

· Proficient in Microsoft Office and cloud-based volunteer management systems, with the ability to quickly adapt to new technologies

· Public speaking skills and outstanding customer service skills to create an environment where everyone is welcomed and valued

· Professional attitude and appearance and calm under pressure

· Excellent verbal and written communication skills

· Personal integrity, truthfulness and accountability are critical, invaluable and essential characteristics

· Maintain a valid Arizona Driver’s License and must have a clean driving record

· Bilingual English/Spanish a plus

Physical & Mental Demands:

• Some local travel to other locations for meetings or other business-related needs
• This individual will come in contact with individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone.
• The population GRM serves is frequently in crisis. This work may involve exposure to trauma, conflict, illness, behavioral-health concerns, and emotionally difficult situations.
• The Volunteer Director must maintain appropriate professional boundaries, sound judgment, confidentiality, and a calm, compassionate leadership presence.
• GRM recognizes that compassion fatigue is real and strongly promotes employee self-care and sustainable leadership.
• Requires frequent sitting, standing, and walking and may require lifting, carrying, pushing, or pulling objects weighing up to 50 pounds.
• A flexible schedule may occasionally be required to support the Volunteer Team.

Responsibilities & Duties

The Volunteer Director provides strategic leadership and oversight for all of Gospel Rescue Mission’s (GRM) volunteer programs, including volunteer recruitment, screening, placement, orientation, training, scheduling, recognition, and visitor and volunteer tours. This leader supervises the Volunteer & Outreach Manager and volunteer team and partners with every GRM department to understand, plan for, and meet volunteer needs. The Volunteer Director builds lasting relationships with churches, businesses, schools, civic groups, and community organizations, and ensures every volunteer is welcomed, equipped, and placed where they can serve GRM guests with Love, Grace, Dignity, and Respect. Success looks like a well-organized, growing volunteer program with reliable coverage across departments, accurate tracking and reporting, and volunteers who have a meaningful experience they want to repeat and share with others. This position requires a high level of reliability, dependability, and fulfilling responsibilities.

General Activities

· Under the leadership of the Chief Community Officer (CCO), maintain the Standard of Excellence

Volunteer Program Leadership & Strategy

· Develop and carry out the annual volunteer engagement plan, goals, and key performance indicators according to department playbook goals

· Assess volunteer needs with each GRM department, including programs, kitchen, Donation Center, outreach, and events, and forecast volunteer coverage for weekly operations, holidays, and special events

· Develop new volunteer opportunities, including individual, family, group, corporate, youth, and skills-based service, that match volunteers’ gifts with GRM needs

· Establish and keep current volunteer program policies, procedures, standards, forms, and manuals in collaboration with the CCO

· Evaluate program effectiveness using volunteer and staff feedback, data, and outcomes, and recommend improvements

Recruitment, Screening & Placement

· Oversee sourcing and recruitment of volunteers using a variety of techniques, including church and community presentations, social media, volunteer platforms, and events

· Oversee volunteer applications, interviews, required screening, and placement so each volunteer is a good fit for the role

· Coordinate with department leaders ensuring volunteers are scheduled where and when they are most needed

· Ensure volunteers serving alongside guests understand and follow GRM safety practices, confidentiality, healthy boundaries, and trauma-informed care

Orientation, Training & Retention

· Develop and implement orientation and training paths for general, specialized, and volunteer leader roles

· Oversee volunteer meetings and orientations, ensuring volunteers understand GRM’s Mission, Vision, Values, and expectations

· Train GRM staff to welcome, supervise, and support volunteers effectively

· Develop and lead a volunteer recognition and retention program, including appreciation events, milestone recognition, and regular communication

· Serve as the escalation point for volunteer concerns and address issues with grace, truth, and consistency with GRM policy

Volunteer Tracking & Reporting

· Oversee an accurate cloud-based volunteer tracking system, including volunteer profiles, schedules, hours, and required documents

· Report volunteer hours, participation, retention, and Gift-in-Kind (GIK) contributions, and provide weekly reports to the CCO as directed

· Use volunteer data to identify trends, gaps, and opportunities for growth

Visitor & Volunteer Tours

· Develop, organize, lead, and evaluate tour strategies for every tour type and size

· In collaboration with the CCO, develop tour policies and procedures

· Train staff to provide excellent customer service to volunteers, visitors, donors, and stakeholders

· Ensure a positive and memorable experience for every visitor

Community & Church Partnerships

· Build and sustain partnerships with churches, businesses, schools, and social, civic, and community organizations to grow volunteer engagement

· Coordinate group and corporate volunteer days and serve as the main point of contact for partner organizations

· Represent GRM at community events and speaking engagements to promote volunteer opportunities and share the mission

· Collaborate with GRM’s communications and development teams on volunteer stories, communications, and promotion

Team Leadership & Supervision

· Lead, coach, and supervise the Volunteer & Outreach Manager and volunteer team, setting clear goals and evaluating work performance

· Hold regular team meetings and one-on-ones to communicate priorities, solve problems, and develop team members

· In collaboration with HR and the CCO, participate in interviewing, hiring, training, evaluating, coaching, recognition, disciplining, and termination of direct reports as necessary

· Manage and approve employees’ web-based time and attendance records

Additional Duties

· Assist with projects as directed by the CCO

· Perform other duties as assigned.

Budget & Resource Stewardship

In partnership with the Chief Community Officer (CCO) and Finance leadership, the Volunteer Director will:

· Develop, monitor, and responsibly manage assigned volunteer program budgets and resources

· Review and approve department expenditures within delegated authority

· Ensure responsible stewardship of GRM funds, vehicles, fuel, supplies, technology, equipment, donations, time, and other resources

· Monitor significant budget variances and communicate concerns early

· Evaluate resource deployment based on service demand, mission impact, effectiveness, and stewardship

· Identify opportunities to improve efficiency while protecting safety, service quality, community presence, and guest care

· Ensure Managers understand responsibility for stewardship and operate within approved budgets and purchasing practices

· Finance retains responsibility for financial controls, accounting, reporting, compliance, and financial accuracy.

Essential Experience, Skills, and Competencies:

• Efficient, organized work style, and an ability to prioritize quickly and confidently while managing multiple deadlines

• Ability to handle sensitive information and materials

• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions

• Outstanding interpersonal skills, with the ability to interact comfortably with high-level leaders, donors, and partners, as well as community members and volunteers from diverse backgrounds

• Ability to develop and execute team initiatives, independently as well as collaboratively

• Ability to create an environment of empowerment, positivity, and a passion to serve people

• Strong focus on continuous process improvement and quality

• Proficient in written communication, reading comprehension, and comprehensive listening

• Ability to convey a high degree of commitment and passion for GRM

Professional Development

• Achieve weekly, monthly, quarterly, and annual success goals as approved and by GRM benchmarks and strategic plan
• Attend professional training and networking opportunities as directed
• Attend staff meetings or other meetings as directed
• Perform other duties as assigned