Volunteer Gallery & Information Assistant (West Sussex)
Description
Sector: Arts, Culture & Visitor Experience
Title of role: Volunteer Gallery & Information Assistant
Reporting to: Operations Manager
Direct reports: None
Salary on offer: Voluntary position (with benefits including membership, event discounts and complimentary event tickets)
Location/ Office address: South East England
WFH/ Office/ Remote: On-site
Working hours: Various / Flexible volunteer shifts
PT/ FT: Volunteer
Start date: Ongoing
Deadline to apply: Not specified
The Company: An arts and visitor attraction is seeking enthusiastic volunteers to support the day-to-day visitor experience at its gallery and outdoor exhibition spaces. This is an excellent opportunity for individuals interested in arts, culture, customer service and events, looking to gain experience in a public-facing environment while contributing to a welcoming visitor experience.
The Role: Volunteers will act as ambassadors for the venue, welcoming visitors, providing information about exhibitions and facilities, offering directions, and supporting the delivery of special events and performances. Opportunities are available in both indoor gallery spaces and outdoor visitor areas.
Key Responsibilities:
Providing a warm and professional welcome to visitors
Answering questions about exhibitions, installations and facilities
Supporting visitors to make the most of their experience
Assisting with wayfinding and visitor information
Supporting the delivery of events and performances
Monitoring public areas and reporting any concerns
Maintaining health and safety standards
Working collaboratively with staff and fellow volunteers
We are looking for someone who:
Enjoys meeting and helping people
Has strong communication and interpersonal skills
Is friendly, reliable and proactive
Understands the importance of excellent customer service
Has an interest in arts, culture, heritage or the environment
Has good attention to detail
Is willing to commit to volunteering regularly
Presents themselves professionally
Benefits:
Experience within an arts and cultural organisation
Complimentary membership package
Discounts on events and retail purchases
Opportunities to attend selected events
The chance to develop customer service, events and visitor experience skills
Ideal for: Students, graduates and career changers looking to gain experience in visitor experience, events, arts administration, cultural venues or customer-facing roles.
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- Are you a student or graduate of The Event Academy?
- If you’re not currently enrolled or a graduate of The Event Academy, would you like to hear more about our courses? optional
- (Tick here to sign this Volunteer Participation Waiver). The Event Academy (Ashdown Academy Ltd) looks to find as many opportunities for its Students and Alumni to gain experience in the events industry as possible. To achieve this, we invite organisations (Organisers) to share with us any short-term event related jobs they have, whether voluntary or paid. We then share the information we are given with you, so that you can decide if you would like to apply for them. We cannot check all the opportunities out beyond reading the job descriptions that they send to us, so please make your own decisions about whether to apply. By applying to this role, I acknowledge and agree to the following terms regarding my work (volunteering or paid) for Organisers at the events shared by The Event Academy. 1. Participation I understand that my decision to work at any events is entirely voluntary and my own decision and I may not be entitled to monetary compensation for my time or efforts unless stated otherwise. I will only apply for roles I can fully commit to, as withdrawing after confirmation can harm future opportunities. 2. Minimum Age Requirement I confirm that I am 18 years or older. 3. Assumption of Risk I acknowledge that working at events may involve certain risks, including but not limited to physical activity, travel to and from the venue, and interaction with event attendees. I voluntarily assume all risks associated with my participation. 4. Liability Release I release and hold harmless The Event Academy, its staff, partners, and Organisers from any claims, damages, or liabilities arising out of or related to my work in these events, except in cases of gross negligence or wilful misconduct. 5. Health and Safety Compliance I agree to adhere to all health, safety, and security guidelines provided by The Event Academy, Organisers, and associated organisers including venue staff etc. I will inform the organisers of any pre-existing medical conditions that may affect my participation. 6. Conduct and Representation I agree to act professionally and courteously when working on an event. I understand that any inappropriate behaviour may result in my removal from the event and limit future volunteering opportunities and for current students, could affect the result of my course grade. 7. Photo and Media Consent I consent to the use of photographs, videos, or other media featuring my participation for promotional purposes by The Event Academy and associated event organisers. 8. Insurance Coverage I understand that The Event Academy does not provide personal health, accident, or liability insurance to cover your participation at these events or activities. 9. Termination of Volunteer Role I understand that The Event Academy or the Organiser reserves the right to terminate my work as a participant at any time without prior notice, should circumstances require. 10. Acknowledgment of Terms I confirm that I have read, understood, and agree to the terms of this waiver. I understand that this document is legally binding and that I am waiving certain rights.