Volunteer Manager - WHRC

#CCMD23

Salary: $48,000 per year

Catholic Charities, Weinberg Housing and Resource Center, is currently seeking a Volunteer Manager will support their program by leading volunteer engagement, strengthening community and donor partnerships, and coordinating resources that support program operations and client success. This position is accountable for recruiting, onboarding, scheduling, and retaining volunteers; supporting staff in effective volunteer involvement; maintaining accurate records and reports; and coordinating community service activities, donations, and outreach efforts. Through these responsibilities, the Volunteer Manager helps expand service capacity, enhance community engagement, and advance the organization’s mission and impact. The work schedule is Monday - Friday, 8:00am- 4:00pm (with flexibility if needed on weekend)

Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes – with a focused goal of assisting residents in obtaining permanent housing.

JOB DUTIES & RESPONSIBILITIES:

• Leads the full volunteer management cycle, including recruitment, onboarding, training, scheduling, engagement, and retention, to ensure programs have qualified volunteer support to meet operational and client service needs.
• Develops and maintains volunteer role descriptions, expectations, assignments, and service schedules so volunteers understand their responsibilities and contribute effectively to program goals.
• Promotes effective collaboration between staff and volunteers by supporting clear communication, shared accountability, and positive volunteer experiences that strengthen service delivery.
• Guides staff in engaging volunteers appropriately and consistently, ensuring volunteer involvement aligns with program needs, organizational values, and service quality standards.
• Builds and sustains relationships with community organizations, businesses, schools, donors, and other partners to expand volunteer participation, strengthen community engagement, and advance the organization’s mission.
• Coordinates individual and group service activities, including corporate, business, and school service days, to provide meaningful volunteer experiences that address identified program needs.
• Connects program needs with appropriate volunteer, donor, and community resources to support client transitions to employment, housing, and greater self-sufficiency.
• Coordinates donor engagement, life skills speakers, fundraising support, and related community activities to strengthen resources available to clients and programs.
• Manages material donations by coordinating with donors, tracking donated goods, and ensuring donations are distributed appropriately to support program operations and client needs.
• Maintains complete, accurate, and confidential volunteer and donor records, including applications, background checks, references, evaluations, contact information, service hours, and compliance documentation.
• Prepares and reviews volunteer service reports, engagement metrics, and outcome information to monitor effectiveness, identify needs, and support program planning.
• Conducts tours and orientations for community members, donors, and prospective volunteers to increase understanding of program services and encourage ongoing engagement.
• Develops communications, including articles, newsletters, correspondence, and social media content, to promote volunteer opportunities, recognize contributions, and increase awareness of program impact.
• Performs other duties as assigned, consistent with the scope and purpose of the position.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, social services, nonprofit management, public administration, communications, or a related field preferred; equivalent education, training, or directly related experience may be considered.
• Two (2) years of experience in volunteer coordination, community engagement, human services, nonprofit programming, donor relations, or a related role preferred.
• Experience coordinating volunteers, community partners, events, or service activities in a mission-driven environment is strongly preferred.

REQUIRED SKILLS & ABILITIES:

• Demonstrated ability to build positive relationships with volunteers, staff, donors, and community partners in support of collaboration, engagement, and mission-focused service delivery.
• Strong organizational and time-management skills, including the ability to plan, prioritize, and manage multiple volunteer, community engagement, and administrative activities.
• Clear and professional communication skills, including the ability to communicate effectively with diverse audiences through verbal, written, and electronic communication.
• Sound judgment, discretion, and professionalism in handling confidential information, sensitive
  situations, and interactions with clients, volunteers, donors, staff, and community partners.
• Problem-solving and conflict-resolution skills needed to address concerns, resolve issues, and support a respectful and productive service environment.
• Proficiency with computer systems and software needed to perform job functions, including basic Windows PC skills, web browsing, Microsoft Outlook, and Microsoft Office applications such as Word, Excel, PowerPoint, Teams, and OneDrive.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• No remote or hybrid work availability based on core and essential functions of the position
• Ability to remain in a stationary position or move about the work environment as needed to perform job responsibilities, including attending meetings, conducting tours, coordinating events, and supporting volunteer activities.
• Ability to move or transport materials and supplies up to 20 pounds, with or without reasonable accommodation.
• Ability to communicate and exchange information effectively with staff, volunteers, clients, donors, and community partners through verbal, written, and electronic communication methods.
• Ability to use a computer and related technology for communication, scheduling, records management, reporting, and other administrative responsibilities.
• Ability to observe, assess, and respond to work-related information and environmental conditions needed to coordinate activities, support safety, and perform essential job functions.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer