Volunteer Recruitment & Engagement Manager

As a key member of the People & Culture team, the Volunteer Recruitment & Engagement Manager supports and reinforces the culture of Ronald McDonald House Philadelphia (RMH Philly), by managing the entire volunteer life cycle from recruitment, interviewing, and onboarding to retention, recognition, and role transition.

This position is ideal for individuals with volunteer or staffing recruitment experience looking to work in a people focused, mission driven nonprofit environment.

Reporting to the Chief People Officer (CPO), the Volunteer Recruitment & Engagement Manager will also work with closely with the Director/Volunteer Programs (DVP) to identify and expand volunteer opportunities to meet organizational and departmental strategic goals. Position functions include, but are not limited to, full-cycle recruitment of volunteers and, as assigned, staff; leading new volunteer orientations; managing volunteer applicant communications; and developing and executing volunteer engagement activities. This role will collaborate with departments across the organization to place volunteers effectively and ensure they meet role expectations.

This position will also lead the RMH Philly Ambassador program – whose volunteers are selected to lead onsite group engagement activities and represent the organization at community, corporate, and other events.

Day, evening, and weekend availability is required for this position. Must be willing and able to travel between RMH Philadelphia locations and other regional locations using personal vehicle or alternative transportation.

Essential Duties:

• Work to recruit volunteers based on workforce needs and develop recruitment strategies using marketing, community outreach, data, and other tools
• Develop and implement creative strategies to attract and retain skilled volunteers in sufficient numbers to meet operational needs
• Lead the RMH Philly Ambassador Program - assisting in identifying and conduct training and the scheduling of volunteers (and staff as needed) to represent the organization at onsite or offsite events
• Identify, develop, and maintain relationships with viable volunteer recruitment resources (colleges/university programs, businesses, churches, community organizations, etc.)
• Review and respond to applications on a rolling basis, and schedule one-on-one interviews for candidates selected to advance to the interview phase
• Interview and vet qualified candidates to identify those whose interests, skills, and availability align with department needs and who are well suited to supporting families experiencing medical trauma
• Partner with the People Coordinator to ensure new volunteers are properly onboarded, including completion of required background checks and motor vehicle record (MVR) checks, and prepare and conduct new volunteer orientations and tours
• Collaborate with department leads to maintain accurate, up-to-date volunteer job descriptions across all internal and external platforms
• Collaborate with the DVP to develop and administer volunteer experience surveys and use the feedback to improve processes
• Help design, implement, and train staff on volunteer performance management systems
• Identify and recommend updates to the Volunteer Policy Manual
• Manage and maintain Volgistics, the volunteer database system
• Work with the DVP on volunteer engagement and recognition efforts, including events and other activities
• Help develop new volunteer recognition programs and manage existing ones to boost engagement and retention
• Identify opportunities for and deliver presentations to local corporate, civic, religious, educational, and government organizations
• Contribute to all volunteer communications, including informational emails, newsletters, and other messaging
• Gather volunteer testimonials for use in recruitment and marketing
• Compile volunteer service and demographic data to support organizational reporting and evaluate recruitment effectiveness
• Represent RMH Philly by leading onsite tours and attending third-party events as needed
• All other duties as assigned to support the mission of the organization

Qualifications:

• Bachelor’s degree
• Minimum 3 years of full-cycle, large organization volunteer or staff recruitment experience required
• Prior management experience preferred
• Experience with volunteer database or HRIS a plus

Competencies:

• Strong full-cycle recruitment skills, from developing outreach strategies and sourcing candidates to interviewing, selection, and onboarding with demonstrated results
• Exceptional people skills
• Excellent organizational and administrative skills
• Planning and time management skills with attention to detail
• Adept at decision making and problem-solving
• Excellent verbal and written communication skills
• Exhibit creative thinking and high level of flexibility
• Ability to work effectively within an inclusive, multi-faceted team environment
• Ability to manage multiple tasks simultaneously
• Proficiency with Microsoft Office – Outlook, Excel, PowerPoint

Day, evening, and weekend availability is required for this position.

Must be willing and able to travel between RMH Philadelphia locations and other regional locations using personal vehicle or alternative transportation.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Moderate sedentary office work. Frequently required to sit and spend a moderate amount of time on the computer and phone
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• Must be physically capable of carrying up to 35 lbs.