Volunteer Services Coordinator II

Position Summary:

The Volunteer Services Coordinator II serves as an experienced member of the Volunteer Services Team, taking a lead role in volunteer recruitment, orientation, placement, recognition, and database management. This position provides guidance to Volunteer Services office volunteers/interns, manages more complex volunteer program needs, and supports cross department collaboration to meet organizational goals for service, efficiency, and volunteer engagement. This role includes occasional evening and weekend hours to support special events and business needs.

Key Responsibilities:

Volunteer Recruitment, Engagement & Leadership

• Lead volunteer recruitment and stewardship for Mobile Distributions.
• Independently recruit, orient, and place individual and group volunteers across all CFB programs and events.
• Lead weekly volunteer tours, orientation sessions, and follow up engagement processes.
• Greet and engage large volunteer groups; act as the primary liaison with department supervisors to ensure smooth group experiences.
• Lead volunteer recognition efforts, including developing acknowledgment practices and implementing recognition strategies.
• Provide guidance, coaching, and informal mentorship to interns, office volunteers, and new team members.
• Provide support coverage for evening and Saturday volunteer activities as assigned.
• Support volunteer recognition efforts including card signing, distributing small gifts, and other directed activities.

Scheduling & Operational Coordination

• Manage high volume volunteer inquiries with professionalism and strong customer service.
• Coordinate with multiple departments to maintain and update a full, accurate, and dynamic volunteer schedule.
• Administer CSV volunteer programs by ensuring compliance with documentation requirements, hours tracking, and timely completion reporting.
• Support or lead cross departmental meetings to identify volunteer needs and develop coordinated solutions.

Data Management, Compliance & Reporting

• Maintain, audit, and update volunteer database records to ensure accuracy and compliance.
• Troubleshoot database issues and provide user training for staff and volunteers.
• Produce reports, summaries, or data insights to support program needs and decision making.
• Uphold confidentiality and data integrity standards in line with organizational policies.

Administrative Support & Special Projects

• Assist with planning and coordinating special volunteer events, celebrations, and recognition activities.
• Provide advanced administrative and logistical support to the Volunteer Services Team.
• Participate in continuous improvement efforts to enhance volunteer processes, tools, and engagement strategies.

Other Duties

• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.