Volunteer Success Manager

We're excited to announce a new opportunity on our team: Volunteer Success Manager! This newly created role will lead council-wide volunteer engagement, training, onboarding and support efforts, helping ensure our volunteers feel prepared, confident, and empowered to succeed. The Volunteer Success Manager will play a key role in shaping the volunteer experience through onboarding, learning and development programs, recognition initiatives, resource creation, and volunteer recruitment support.

Working closely with our cross-functional teams, this position will help create a consistent, high-quality volunteer journey across our 22-county service area, strengthening volunteer retention, leadership development, and overall mission impact.

This position may be in the Greenville, Newberry or Columbia areas, offering a blend of in-office collaboration and remote flexibility. It does require evening and some weekend availability as well as travel. We're looking for an experienced, passionate self-starter that focuses on volunteer engagement, excels at building relationships, and is committed to helping volunteers thrive as leaders and advocates for Girl Scouts.

If you or someone you know would be a great fit, we encourage you to apply and help us continue building extraordinary experiences by…

Volunteer Learning & Development

• Design and deliver engaging volunteer training and learning experiences.
• Manage volunteer learning platforms and training resources.
• Develop onboarding pathways, training content, and learning tools.
• Maintain training records and certifications.
• Partner with subject matter experts to enhance volunteer development.

New Volunteer Onboarding & Success

• Lead the onboarding experience for new volunteers and troop leaders.
• Provide guidance, development opportunities, and first-year support.
• Facilitate office hours and volunteer support opportunities.
• Connect volunteers with resources and ongoing learning opportunities.

Volunteer Leadership Development

• Train and support Service Unit Managers and key volunteers.
• Facilitate leadership development and skill-building opportunities.
• Recruit and develop volunteer trainers and facilitators.
• Gather feedback and improve volunteer support strategies.

Volunteer Engagement & Recognition

• Lead volunteer recognition and awards programs.
• Plan and facilitate volunteer engagement events.
• Create volunteer-focused communications and resources.
• Promote a positive, rewarding volunteer experience.

Volunteer Recruitment & Partnerships

• Support recruitment efforts for volunteers across the council.
• Represent Girl Scouts at community and recruitment events.
• Develop partnerships that expand volunteer engagement opportunities.
• Serve as liaison to key volunteer and community partners, including Kappa Delta Sorority.