Volunteer Systems Specialist - 2025807
Summary
Coordinate volunteer onboarding, data tracking, and reporting for a global humanitarian nonprofit using CRM tools like Dynamics and Track It Forward.
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:
Are you data-savvy, systems-oriented, and have a passion for providing quality partner care? Then this is the role for you!
World Relief seeks a Volunteer Systems Specialist who will support the World Relief Western Washington Outreach Team as we seek to invite and empower community members to join in the powerful work we do here at Western WA. This role is crucial to ensuring that our volunteers are able to seamlessly come alongside their new neighbors, and that we are able to tell their stories of impact accurately through accurate data tracking and reporting.
The Volunteer Systems Specialist oversees volunteer onboarding, technical assistance, and data management in support of World Relief’s local office and work. This role provides initial volunteer screening and onboarding, manages volunteer reporting and data, and places volunteers in various programs with the support of the entire the Outreach Team.
ROLE & RESPONSIBILITIES:
- Oversee and coordinate volunteer on-boarding, data management and activities in support of World Relief Western WA’s (WRWW) vision to see every newly arrived refugee and immigrant welcomed by community, rooted in community and empowered for community through mutually-transformative relationships.
- Recruit volunteers based on current needs across WR departments.
- Review applications and lead volunteer training for all new or returning volunteers prior to being placed and matched in a volunteer role.
- Process incoming volunteer and intern. background/driving checks and on-boarding paperwork.
- Update volunteer data regularly in Dynamics database.
- Review, approve, and match records of all volunteer hours and activities according to WRWW programs in Track It Forward and Dynamics databases.
- Connect with World Relief Home Office to stay up to date on volunteer policies, best practices, and resources.
- Make introductions, provide background information and support to volunteers and staff in the role connection process.
- Develop and request volunteer training courses in collaboration with World Relief Home Office.
- Help plan and facilitate meetings, events and quarterly training for volunteers, including workshops and guest speakers.
- Work closely with Volunteer Program Coordinators and Outreach Manager to pivot and adapt the program as needs change and assist volunteers through ongoing role transitions.
- Actively participate and contribute to Outreach Team meetings and promotional activities, engaging the community in the work of World Relief Western WA.
- Create and implement program evaluation tools to measure volunteer and participant experience, as well as the impact of our volunteer programs on other WRWW departments and staff.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Demonstrated ability to work effectively and sensitively with people of diverse cultural and religious backgrounds.
- Familiarity with trauma informed responses and cultural humility.
- Flexible schedule for some evening and weekend volunteer trainings and events.
- Excellent written and oral communication skills in English.
- Bachelor’s degree or equivalent experience.
- 1-2 years' experience with volunteer or program management.
- Experience with data management and reporting.
- Valid driver's license, access to reliable vehicle and ability to pass MVR standards.
PREFERRED QUALIFICATIONS:
- Customer service experience preferred.
- High attention to detail and experience with data tracking and reporting.
- Strong organizational and data management skills, with the ability to handle multiple projects at one time.
- Advanced computer knowledge, including MS Office suite and the ability to learn new programs.
- Comfortable with group presentation and training.
- Excellent interpersonal skills and ability to communicate across cultures.
- Ability to maintain confidentiality and professionalism.
- Initiative and ability to work independently.
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?
- World Relief's MISSION: Our mission is to boldly engage the world’s greatest crises in partnership with the church. Do you agree with our mission? (Note: a "no" answer will disqualify you as a candidate) choose one
- World Relief's VISION: We envision thriving, welcoming communities where families flourish, and people experience restorative relationships with God, their neighbors, themselves, and all of creation. Do you agree with our vision? (Note: a "no" answer will disqualify you as a candidate) choose one
- World Relief's VALUES: 1. The Example of Jesus as we serve those who are suffering from poverty and injustice, regardless of color, belief, or gender, as part of God's plan to redeem, reconcile and restore the world. We seek to follow Jesus by living holy, humble and honest lives individually and corporately. 2. The Local Church as a primary agent of bringing peace, justice, and love to a broken world. The integrated "word" and "deed" dimensions of God's mandate, as evidenced through the church's integral, or transformational, mission are necessary to bringing reconciliation and restoration to God, others, and the environment. 3. People, whether staff, volunteers, clients, program participants, donors and partners, as important actors in bringing peace, love, and justice. We recognize and affirm World Relief as a multicultural organization and seek to understand and respect the multiplicity of cultures among us. As we seek change in the world, we recognize that we, too, are changed, by those we serve. 4. Excellence/Continuous Improvement in all our program initiatives and support services, following best practices and standards in a manner that is sustainable to the community from a spiritual, social and economic perspective. We also seek to apply our human and financial resources in such ways that maximize impact and sustain benefits to the greatest number of people. 5. Partnership, by seeking, facilitating and promoting collaboration among all stakeholders including local governments, the worldwide church, mission agencies, other NGOs and the business community, recognizing partnership as essential to serving the most vulnerable. We believe each expression of the worldwide Church has a unique and interdependent role in bringing peace and justice to the world. 6. Empowerment by prioritizing the leadership and participation of those we serve, whether people, churches, or local institutions, as critical to creating and sustaining change. We seek to catalyze a movement of worldwide volunteers to multiply impact, and we value capacity-building as a means towards that end. 7. Prayer as the priority and foundation for accomplishing our mission. Do you agree with World Relief's VALUES? (note: a "no" answer will automatically disqualify you as a candidate) choose one
- In addition to our Statement of Faith and Mission, Vision, and Values, World Relief has other key tenets of our Christian Identity defined in eight affirmations as shown below. AFFIRMATION I: Our Christian Faith - the Center of our identity AFFIRMATION II: Created in God’s Image (Imago Dei) AFFIRMATION III: Addressing Poverty and Greed AFFIRMATION IV: Solidarity with The Stranger/Vulnerable AFFIRMATION V: The Church AFFIRMATION VI: Speaking the Truth AFFIRMATION VII: Creation Care AFFIRMATION VIII: Human Sexuality The full document “TOWARDS A FRESH EMBRACE OF OUR CHRISTIAN IDENTITY” is available as a link on the career page. Except for Executive and Senior Leadership, a designation that defined in the job descriptions, employees do not necessarily need to agree with these beliefs. However, all employees at the time of hire will be required to state that they have seen and had an opportunity to review and that they understand the content of the document with these affirmations and will have to uphold that these are the organization’s beliefs on these matters in their internal and external representation of World Relief. Have you reviewed and understand the World Relief document TOWARDS A FRESH EMBRACE OF OUR CHRISTIAN IDENTITY, which informs the organization’s position and understanding of key issue regarding our Christian faith. (Please note that a "no" answer will disqualify you from consideration) choose one
- Please share about your Christian faith in 300 words or fewer (for example, you could tell us about your spiritual practices, how you became a Christian, or what Jesus Christ means to you). written answer · optional
- Are you willing to submit to a criminal background check? choose one
- Are you 18 years of age or older? choose one
- Will you now or at any time require Visa sponsorship to work in the U.S. choose one
- What is your desired salary range for this position (in US dollars)?
- Do you have any relatives that work for World Relief? choose one
- If you do have a relative at World Relief, please provide their name(s).
- Please upload your cover letter upload · optional
- Rate your Microsoft Outlook proficiency. choose one
- Rate your Microsoft Word proficiency. choose one
- Rate your Microsoft Excel proficiency. choose one
- Rate your Microsoft PowerPoint proficiency. choose one
- Are you proficient in additional language(s) other than English? choose one
- If yes, which additional language(s) are you proficient in? written answer · optional