VP Delivery Operations

Core Responsibilities

• Strategy & Execution: Translates high-level business goals into scalable, day-to-day delivery models.
• P&L & Financial Ownership: Manages budgets, gross margins, operating expenses, and profitability targets.
• Quality & SLAs: Ensures projects or services meet quality standards, turn-around times, and client Service-Level Agreements (SLAs).
• Process Optimization: Builds PMO (Project Management Office) capabilities, automates workflows, and reduces operational risks.
• Stakeholder Management: Acts as an executive sponsor for key clients and leads escalations, quarterly reviews, and contract expansions.
• AI & Tech Integration: Modernizes delivery models using automation, AI-assisted production, and data dashboards.

Key Requirements (Typical Profile)

• Experience: 18 to 20+ years in technology services, IT consulting, BPO, or digital operations.
• Leadership: Track record of managing large, multidisciplinary, global teams and senior managers.
• Education: Bachelor's or Master's degree in Engineering, Computer Science, Business, or an MBA