VP-Digital Transformation, Project Management & QC

Dimensions

Operating Budget

Number of Staff

Capital Exp. Budget

Other

Key Result Areas

• Successful delivery of digital transformation projects on time and within budget.

• Improvement in operational efficiency and productivity metrics.

• Achievement of defined quality control standards and reduction of defects/errors.

• Increased adoption of digital tools and processes across Retail Banking Operations.

• High levels of stakeholder satisfaction and positive feedback from internal and external partners.

• Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.

• Proactive risk management with early identification and mitigation of project issues.

• Reduction in defects, errors, or product failures through continuous monitoring and improvement.

• Streamlined operations and workflows through the application of digital tools and automation.

• Use of data analytics to identify opportunities for process enhancements.

• Strong return on investment (ROI) for digital transformation projects.

• Budget adherence across digital transformation and project management initiatives.

• Regular quality audits with successful findings and action plans to address gaps.

• Measurable improvements in operational efficiency, productivity, and cost-effectiveness.

• Support the division head in providing timely information and data related to the overall performances of different units within RBG.

• Ownership of end-to-end life cycle of all RBG projects.

Operating Environment, Framework and Boundaries, Working Relationships

• Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.

• Manage medium sized teams of projects management / Digital Transformation / MI & QC.

• Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.

• Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.

• Proactive engagement, partnership, governance & escalation with relevant stakeholders.

Problem Solving

• Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.

• Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.

• Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.

• Ensure solutions are implemented on a fast-track basis.

• Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.

Decision Making Authority & Responsibility

• Authorize investments in new technologies and digital tools that support transformation initiatives.

• Approve major projects and initiatives, including budget allocation and resource management.

• Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget.

• Monitor project performance and implement corrective actions when necessary to meet quality and performance standards.

• Support User Acceptance Testing to expedite the delivery timelines.

• Resolve any UAT blocks and escalate if required.

Knowledge, Skills and Experience

• Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.

• Bachelor’s or master’s degree in business administration, finance, computer science or a related field.

• Strong knowledge of digital technologies, trends and best practices.

• Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.

• Strong ability to analyze data, performance metrics and identify opportunities.

• Excellent project management, presentation, leadership, communication and stakeholder management skills.