VP, Health System Experience
Description
Location: Flexible / Hybrid with up to 50% travel nationwide to health system partners
Reports To: Senior Vice President, Strategic Accounts & Health System Experience
Role Overview
The Vice President, Health System Experience is the senior executive responsible for shaping, elevating, and expanding Shields’ strategic relationships within designated health system partner accounts. This role serves as the executive face of Shields to key partners and is accountable for delivering a world‑class partner experience, ensuring operational and contractual excellence, and driving long-term strategic growth.
The VP will collaborate closely with Regional Leadership and cross‑functional teams to align enterprise priorities, translate partner needs into actionable strategies, and ensure Shields is positioned as a trusted advisor to health system executives.
Core Responsibilities
Executive Relationship Leadership & Influence
- Build and maintain high‑trust relationships with senior health system leaders—from VP-level stakeholders to C‑suite executives, including CEOs, CFOs, COOs, CPOs, and clinical leadership.
- Serve as the executive spokesperson for the Shields partnership, communicating organizational vision, performance, strategy, and outcomes with precision, clarity, and confidence.
- Demonstrate exceptional executive presence and communication skills, ensuring complex issues are translated into crisp, compelling narratives that influence decision-making at the highest levels.
- Lead quarterly and ad‑hoc executive business reviews, articulating partnership value, operational performance, risk mitigation strategies, and opportunities for expansion.
- Develop and execute comprehensive account plans that drive partner satisfaction, operational excellence, and long-term relationship health.
- Proactively identify risks or emerging issues and communicate them to executive stakeholders alongside clear, actionable resolutions.
Cross‑Functional Leadership & Enterprise Alignment
- Partner with Regional Operations, Clinical, Strategic Operations, Finance, Operations Innovation and Business Development leaders to coordinate strategic priorities and deliver an integrated partner experience.
- Ensure internal teams receive timely, clear communication that reflects partner priorities, executive expectations, and emerging opportunities.
- Translate partner insights into strategic business recommendations that inform Shields’ product development, service enhancements, and broader organizational strategy.
Growth & Strategic Positioning
- Cultivate executive champions at each partner health system to drive advocacy, referenceability, and downstream Business Development success.
- Identify and articulate strategic expansion opportunities—cross-sell, upsell, and new service adoption—grounded in partner goals and market trends.
- Use executive storytelling, data‑driven insights, and market intelligence to position Shields as an indispensable strategic partner.
Operational Excellence & Reporting
- Use Salesforce and other enterprise systems to document engagement, account health, risks, opportunities, and executive interactions.
- Develop and deliver high‑quality executive communications—including dashboards, business reviews, executive summaries, and strategic briefs.
- Provide internal leadership with ongoing visibility into partner performance, strategic risks, and alignment against shared goals.
Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of executive‑level engagement experience with health systems or hospitals, ideally in Strategic Accounts, Consulting, Enterprise Partnerships or Business Development
- Proven success influencing and presenting to C‑suite executives (CEO, CFO, COO, CMO, CPO), including the ability to simplify complexity into compelling insights.
- Exceptional oral and written executive communication skills—including executive briefing, negotiation, storytelling, and strategic framing.
- Demonstrated experience operating in a matrixed organization, driving alignment across regional and enterprise-level teams.
- Strong strategic thinking, business acumen, and ability to understand health system economics and decision-making frameworks.
- Ability to travel regularly to partner sites and internal meetings.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills
As published by greenhouse · 6 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (1)
- Do you have 10+ years of executive‑level engagement experience with health systems or hospitals in Strategic Accounts, Consulting, Enterprise Partnerships or Business Development?
Pick from a list (5)
- Are you authorized to work in the United States?
- How did you hear about Shields?
- Do you now or in the future require sponsorship to continue to be eligible to work in the United States? (Including transfers) or Are you an F-1 non immigrant whose eligibility to work is based on optional practical training (OPT) and you require company cooperation in completing a Form I-983 training plan for STEM-OPT employment?
- WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation. (v.27)
- Please confirm you have completed a Bachelor's degree.