VP of Outpatient Operations

StatCare is a physician-owned pulmonary, critical care, sleep, and hospitalist group serving East Tennessee since 1999. Our outpatient practices are growing, and we're looking for a VP of Outpatient Operations to build the systems and leadership team that growth depends on.

You'll report to the CEO and own outpatient performance across six core areas: patient access, patient experience, clinical optimization, financial performance, and employee engagement/leadership and strategic growth, all across 9+ locations. This role turns organizational strategy into consistent execution across every outpatient location, building the systems, expectations, and leadership bench StatCare needs to keep growing.

The right candidate has led multi-site outpatient practice operations before, ideally within a physician-owned, specialty, or ambulatory organization, and is just as comfortable in strategy discussions with the CEO and physician leadership as in day-to-day work with practice managers and frontline teams.

Key Responsibilities

Patient Access

• Improve scheduling capacity, provider utilization, and appointment availability across all locations.

• Work with physician leadership to optimize provider templates and clinic capacity.

• Set targets for wait times, cancellations, and no-shows, and track performance against them.

• Support new provider recruitment and onboarding so operations can absorb added volume.

Clinical Optimization

• Standardize workflows and best practices across locations while leaving room for local needs.

• Build KPIs and dashboards, and use the data to spot trends and performance gaps.

• Partner with clinical leadership to make sure operations support quality and patient-safety goals.

• Keep operations compliant with federal, state, payer, and accreditation requirements, and lead corrective action when issues come up.

• Work with IT and EHR leadership to get more out of current systems and evaluate new tools that improve efficiency and access.

Patient Experience

• Set clear expectations for a consistent, high-quality patient experience across every location.

• Track patient satisfaction data and watch for trends in complaints or service issues.

• Build and run corrective-action plans when experience scores fall short.

• Make sure clinic leaders understand their role in a patient-centered culture.

Financial Performance

• Build outpatient budgets and forecasts with finance and set financial and operational targets by location.

• Monitor labor expense, staffing ratios, supply costs, and productivity, and find ways to protect margins without cutting into care or staff experience.

• Step in with corrective-action plans at underperforming locations.

• Partner with the VP of Revenue Cycle Management on front-end processes, registration, insurance verification, authorization, coding, and charge capture, that drive clean claims and reduce denials.

Employee Engagement & Leadership

• Set the organizational structure for clinic managers, supervisors, and other operational leaders, and hold them accountable.

• Build a leadership pipeline among Practice Managers through development and performance-management standards.

• Partner with the VP of HR on staffing models, workforce and succession planning, compensation, and retention.

• Build strong working relationships with physicians and physician leadership, and keep communication flowing between executive leadership and outpatient teams.

Strategic Growth

• Help build the business case for new locations, service lines, equipment, and staffing models.

• Evaluate market opportunities for new locations, providers, services, and partnerships.

• Lead the operational side of approved expansion, including staffing, equipment, and readiness before launch.

• Evaluate opportunities for co-management arrangements, service agreements, or joint ventures with hospital and health system partners.

• Establish a formal performance review process for new locations and service lines after launch, and adjust the operating plan based on results.

Requirements

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field required.

• Master's degree in a related discipline preferred.

Required Experience

• 8+ years of progressive healthcare operations experience, including at least 5 years leading multi-site outpatient practice operations.

• Experience managing multiple locations, operational leaders, and geographically distributed teams.

• Demonstrated financial and operational accountability.

Preferred Experience

• Physician-owned or specialty medical group experience.

• Experience supporting both clinical and administrative outpatient operations.

• Experience with practice growth, acquisitions, new-site development, or integration.

• Experience with provider productivity and compensation models.

• Experience leading organizational change and standardization initiatives.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.