VP, Patient Support Operations

Department: Patient Support Center

FLSA Classification:

Exempt Travel: As required to support organizational needs

The Vice President of Patient Support & Access provides strategic and operational leadership for Southeast Primary Care Partners’ centralized patient support, access, outreach, scheduling, clinical routing, medical-record coordination, and patient communication functions. This leader is responsible for creating an efficient, responsive, and patient-centered experience across telephone, text, portal, chat, email, fax, and other communication channels. The Vice President will improve access to care, patient satisfaction, employee engagement, operational performance, and financial results while supporting the organization’s growth and value-based care goals. The role also leads the responsible use of artificial intelligence, automation, workforce-management tools, and process-improvement methods to simplify work, improve service, and scale operations.