VP, Program Management

<p><strong><u>Position description:</u></strong></p> <p>As the VP, Program Management, you will be responsible for leading the successful delivery of Odessa's strategic customer implementations while managing a high-performing Program Management Office (PMO). You will serve as the owner for a portfolio of implementation projects and directly lead a team of Project Managers delivering across multiple customer engagements. In a working-leader capacity, you will also personally own and manage implementations as needed.</p> <p><br /></p> <p>You will drive program governance, resource planning, delivery methodologies, portfolio reporting, risk management, and operational excellence across the PMO. You will drive cross-organizational collaboration, partnering closely with Executive Leadership, Sales, Solution Architecture, Product Management, Engineering, Customer Success, and customers' senior executives to ensure successful business outcomes and long-term customer relationships.</p> <p><br /></p> <p>This role blends strategic planning, customer engagement, and hands-on program oversight, with a relentless focus on efficient, outcome-based delivery and faster time-to-market for customer implementations. You will own the project portfolio P&L and be accountable for delivery performance, customer satisfaction, revenue realization, margin, team development, and continuous improvement for your organization.</p> <p><br /></p> <p><strong><u>Primary Responsibilities:</u></strong></p> <ul><li><p><strong>Strategic Leadership & Portfolio Management</strong></p><ul><li><p>Serve as the leader for Odessa's Program Management function and PMO.</p></li><li><p>Own a portfolio spanning the full range of implementations, from very small, out-of-the-box deployments to mid-size engagements and large, complex, multi-year ERP programs, across our customers.</p></li><li><p>Act as a player-coach, personally managing one or more customer implementations while overseeing delivery across all active projects.</p></li><li><p>Continue to enhance and improve the delivery strategy, governance frameworks, metrics, and executive reporting processes.</p></li><li><p>Partner with executive leadership to align implementation priorities with company growth objectives.</p></li><li><p>Drive organizational accountability for delivery excellence, measurable customer outcomes, faster time-to-market, profitability, and operational efficiency.</p></li><li><p>Provide executive-level program reviews and portfolio status updates to internal and customer stakeholders.</p></li></ul></li><li><p><strong>PMO Leadership</strong></p><ul><li><p>Manage and ensure compliance with PMO standards, methodologies, tools, templates, policies, and best practices.</p></li><li><p>Drive consistency in project execution, forecasting, budgeting, reporting, risk management, and change control.</p></li><li><p>Create and manage portfolio-level resource planning and capacity management processes.</p></li><li><p>Implement delivery KPIs and performance measurement frameworks; owning and actively managing project health as a core metric across the portfolio.</p></li><li><p>Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.</p></li></ul></li><li><p><strong>Program & Customer Delivery</strong></p><ul><li><p>Act as executive sponsor and escalation point for critical customer engagements.</p></li><li><p>Own program execution from planning through go-live and customer transition.</p></li><li><p>Build and maintain integrated customer delivery schedules and plans that align internal, customer, and partner workstreams around a single source of truth.</p></li><li><p>Proactively identify and manage cross-workstream, technical, and third-party dependencies, resolving conflicts and sequencing risks before they impact timelines.</p></li><li><p>Ensure a seamless transition of live customers from implementation to the ongoing customer support and success teams, including knowledge transfer and post-go-live handoff.</p></li><li><p>Deliver implementations efficiently, on time, on budget, and within scope; measuring success by customer business outcomes.</p></li><li><p>Manage executive stakeholder relationships and conduct steering committee meetings with customer leadership teams.</p></li><li><p>Drive resolution of complex delivery, organizational, resource, contractual, and customer challenges.</p></li><li><p>Own the project portfolio P&L, including revenue forecasting, margin management, financial reporting, and disciplined tracking of budgets and actuals against forecasts.</p></li><li><p>Ensure effective risk identification, mitigation planning, and issue resolution across the portfolio.</p></li></ul></li><li><p><strong>Cross-Functional Leadership</strong></p><ul><li><p>Orchestrate seamless collaboration across functions and business units, breaking down silos to align teams around shared customer and delivery goals.</p></li><li><p>Partner with Sales and Pre-Sales teams on implementation strategy, estimates, statements of work, and deal reviews.</p></li><li><p>Collaborate with Product and Engineering leadership to align delivery commitments with product roadmaps and technical capabilities.</p></li><li><p>Work closely with Customer Success and Account Management teams to drive customer satisfaction and expansion opportunities.</p></li><li><p>Influence organizational priorities and resource allocation to support strategic customer initiatives.</p></li></ul></li><li><p><strong>Talent Development</strong></p><ul><li><p>Champion a high-performance, customer-focused team culture.</p></li></ul></li></ul> <p><br /></p> <p><strong><u>Experience & Qualifications:</u></strong></p> <ul><li><p>Bachelor’s degree in Business, Technology, Engineering, or a related field.</p></li><li><p>10+ years of program/project management experience, including large-scale enterprise software or ERP implementations.</p></li><li><p>7+ years leading Program Managers, Project Managers, or delivery organizations.</p></li><li><p>Proven success managing PMOs, portfolio governance, and multi-million-dollar enterprise implementations.</p></li><li><p>Deep knowledge of software implementation lifecycles, including SDLC, Agile and iterative delivery methodologies, integrations, data migration, testing, and change management.</p></li><li><p>Strong financial acumen, with proven experience owning P&L and managing project financials, budgets, forecasts, revenue targets, and customer contracts.</p></li><li><p>Strong organizational leadership, team-building skills, cross-organizational collaboration and influence, and meticulous attention to detail.</p></li><li><p>Willingness to travel up to 25%.</p></li></ul> <p><br /></p> <p><strong><u>Preferred Qualifications:</u></strong></p> <ul><li><p>Leadership experience in Professional Services, Delivery, or PMO organizations within SaaS, FinTech, Banking, or Financial Services.</p></li><li><p>Experience implementing ERP, lending, leasing, or financial management platforms.</p></li><li><p>MBA, PMP, PgMP, PMI-ACP, or similar certification.</p></li><li><p>Expertise in portfolio management, governance, resource planning, and the related software and tools.</p></li></ul> <p><br /></p>