VP Sales

BIScience is looking for VP Sales to join our fast-growing team.

The VP Sales will lead both the Sales and Customer Success teams, owning the full customer lifecycle, from acquisition through onboarding, retention, and expansion.

As VP Sales, you will be responsible for driving revenue growth and ensuring the highest levels of customer satisfaction and retention. This role requires a strategic leader who can manage and scale high-performing Sales and Customer Success teams while fostering strong customer relationships. The ideal candidate will have a proven track record in SaaS sales and customer success, with the ability to develop and execute effective strategies that align with our company's goals.

Responsibilities:

• Contribute to the development of the company’s strategic goals and objectives.
• Provide insights and recommendations based on market trends, customer feedback, and competitive analysis.
• Lead, mentor, and motivate the Sales and Customer Success teams to exceed performance goals.
• Identify new market opportunities and drive business expansion.
• Collaborate with marketing to create effective sales campaigns and materials.
• Develop and oversee customer success strategies to ensure high customer retention and satisfaction.
• Build strong relationships with key customers and act as a trusted advisor.
• Monitor customer feedback and address issues promptly to improve the customer experience.
• Implement customer success metrics and KPIs to track and improve performance.
• Work closely with product, marketing, and R&D teams to align on customer needs and product development.
• Drive renewals, upsell, and cross-sell opportunities across the customer base to maximize net revenue retention.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• 10+ years of experience in sales and customer success, with at least 5 years in a leadership role within a B2B SaaS company.
• Proven track record of achieving and exceeding sales targets.
• Strong understanding of customer success best practices and metrics.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Strong analytical skills and ability to make data-driven decisions.
• Can adjust strategies and approaches in response to changing market conditions and business needs.
• Fluent English speaker with excellent written and verbal skills