VP / Senior Manager - Senior Business Analyst (Digital Channels)

We are seeking a highly experienced Senior Business Analyst – Digital Channels with a minimum of 15 years of banking experience to lead the strategic design and functional execution of our core banking channel initiatives.

In this role, you will act as the primary bridge between Front Office business units, Digital Operations, Compliance, and Technology teams. You will drive target operating model (TOM) designs, lead enterprise-level requirement gathering, and manage end-to-end digital channel delivery roadmaps (Internet Banking, Mobile Banking, Relationship Manager Portals, and Assisted Digital Channels).

Key Responsibilities

• Stakeholder & Strategic Management: Partner with business heads across Retail, Wealth, and Corporate Banking to align technology delivery roadmaps with overarching strategic goals.

• Requirements & TOM Design: Lead the elicitation, analysis, and documentation of complex functional requirements (FSDs), user stories, and acceptance criteria for digital banking channels.

• End-to-End SDLC Governance: Drive functional scope across Agile/Hybrid execution models, overseeing business architecture, UAT/SIT strategy, defect resolution, and operational readiness.

• Regulatory & Risk Alignment: Work closely with Legal, Compliance, and Risk functions to ensure channel features strictly adhere to local regulatory standards (e.g., cross-border rules, AML/KYC, authentication, data privacy, and security guidelines).

• Process Modernization: Identify opportunities for process automation, workflow optimization, and enhanced digital customer journeys across self-service and assisted channels.

• Team Leadership & Mentorship: Lead, coach, and elevate the functional capabilities of junior and mid-level Business Analysts within the domain.

Key Requirements

• Experience: Minimum 15 years of relevant banking experience, with a heavy focus on digital channels, core banking systems, or digital customer lifecycle platforms.

• Domain Expertise: Deep functional knowledge of Internet & Mobile Banking, Client Onboarding Workflows, Payment Processing, Order Placement, or Relationship Manager (RM) desktop platforms.

• Methodologies & Tools: Proven track record in Agile and Hybrid project delivery environments. Advanced proficiency in JIRA, Confluence, flowcharts, and system mapping tools.

• Leadership & Influence: Outstanding stakeholder management, negotiation, and communication skills with a demonstrated ability to navigate matrixed corporate environments.

• Interested candidates please email your latest resume to subagio@tangspac.com