VP Treasury Management Service & Delivery

This position reports to SVP/Deposit Operations & Client Services

Basic Functions

This position oversees Treasury Management Service & Delivery which includes both product management and client servicing. Responsibilities include onboarding, implementation and ongoing management of new and current vendors, products and services, as well as oversight of onboarding, implementation and ongoing servicing for new and existing commercial deposit and treasury Clients.

*Market insight, including deciding what products to offer, pricing of the products and positioning the products in the marketplace is outside the purview of this position since it is owned by owned by Treasury Management Sales.

Essential Duties

Lead and direct the Treasury Management Service & Delivery team by establishing priorities, communicating service expectations, assigning responsibilities and providing ongoing coaching and development. Maintain cross-training and backup coverage to support consistent service delivery.

1. Responsible for overseeing the responsibilities of the team, including, but not limited to:

• New and ongoing commercial deposit and treasury product management
• Project management, which includes the design, testing, installation, and rollout, of deposit and treasury products and services
• Monitor deposit and treasury vendor performance against agreed service expectations, track unresolved issues, and coordinate corrective actions. Support periodic vendor reviews and renewal planning with the departments responsible for third-party risk management and contract approval.
• Review and ongoing maintenance of all applicable product agreements and applications
• Internal deposit and treasury related department monitoring
• Internal and external audits and exams
• Creation, review, and distribution of deposit and treasury related reporting
• Development, review, and ongoing maintenance of department policies and procedures
• Creating and maintaining external and internal deposit and treasury related Client training processes, procedures, reference guides, resources and scripts
• Commercial Account Analysis Administration

2. Prepare and deliver performance evaluations, goal planning and coaching

3. Oversee the resolution of escalated Client and operational issues requiring a higher level of technical and analytical competence, working with minimal supervision.

4. Oversee quality control reviews of deposit and treasury onboarding, maintenance, service setup and supporting documentation. Track errors and exceptions, identify recurring causes, and coordinate corrective actions and procedure updates.

5. Provide subject matter expert assistance to the Commercial Client Services team regarding, but not limited to:

• New deposit account onboarding
• Ongoing commercial deposit account maintenance
• Advanced deposit account products
• New treasury service-related onboarding
• Ongoing treasury service-related servicing
• Deposit and treasury products and services offered to business and commercial Clients from both an end-user and technical perspective

6. Assist Commercial Client Services staff, when needed, to implement additional services for clients:

• Commercial Deposit accounts
• All Treasury Management products and services

Nonessential Duties

• Other duties as assigned