【Vusion】Technical Support

•Collaborate with Cloud Development, Cloud Operations, and Project Operations teams across multiple time zones to efficiently resolve technical issues.
•Contribute to the development and maintenance of technical documentation and knowledge base materials related to company products and solutions.
•Design and implement scripts to automate streamline large-scale device updates or reduce effort for repetitive tasks.
•Analyze reports and conduct root cause investigations to identify and resolve underlying problems.
•Provide on-call support and standby coverage for system failures and critical incidents.
•Proactively monitor infrastructure and resource status to ensure system reliability and performance.
•Monitoring activities and ensure a seamless handover of any unresolved tasks to the European team.