W2 Only - Need Quality Assurance Manager in Charlotte, NC – Onsite/Hybrid
Summary
The Quality Assurance Manager leads business analysis, customer experience enhancements, and IVR optimization to improve customer interactions and operational efficiency in a hybrid work environment.
Job Title: Quality Assurance Manager Location: Charlotte, NC – Onsite/Hybrid Employment Type: W2 (No Benefits) Job Summary: Seeking a Quality Assurance Manager to lead business analysis, customer experience improvement, and IVR optimization initiatives. The role involves gathering and translating business requirements, collaborating with cross-functional teams, supporting strategic planning, and driving operational efficiency to enhance customer interactions and business outcomes in a hybrid wo…