【外商】Operation Team Assistant Manager (Fintech) (運營團隊副理)

【Who We Are?】
Hytech 是一支年輕且充滿活力的團隊，專注於推動金融科技產業的企業級技術轉型，致力為全球客戶提供高品質的管理與技術顧問服務。我們秉持創新思維與扁平化管理文化，打造開放、透明且彼此信任的工作環境，讓每一位成員都能自在表達想法、充分發揮影響力。Hytech 集團服務據點遍佈全球，目前全球員工人數近 6,000 人，包含台北辦公室在內，2026 年持續穩定擴編中，我們正站在快速成長與轉型的關鍵節點，誠摯邀請優秀人才一同加入。

【Why Join The Team?】
我們的運營卓越團隊是我們以客戶為中心的業務的核心。他們是與我們的客戶、客戶服務團隊和業務緊密合作的前線人員，通過説明客戶在實現其目標方面取得成功，每天都在啟動、支援和發展公司的客戶。

【As the OPAM, You Will Be Responsible For｜身為運營團隊AM，您將負責】

1. Responsible for daily team operations and task allocation, as well as setting quarterly and annual KPIs and conducting performance evaluations.
(負責團隊日常營運與工作安排，並負責季度及年度 KPI 設定與績效考核)
2. Proactively coordinate with team members, cross-functional departments, and third-party vendors to clarify issues, facilitate collaboration, and drive effective resolution.
(積極協調團隊內部、公司各職能部門及第三方供應商，推動問題釐清、跨部門協作與解決方案落地)
3. Facilitate communication and collaboration between front-end sales and back-end support teams to ensure seamless information flow and continuously improve operational processes and efficiency.
(協助前端銷售團隊與後端支援部門之間的溝通與協作，確保資訊傳遞順暢，並持續優化營運流程與工作效率)
4. Maintain a strong understanding of daily operational workflows and provide support, training, and guidance to team members to ensure tasks are completed accurately and effectively.
(熟悉並掌握日常業務操作流程，提供團隊成員工作支援、培訓與指導，確保團隊能有效且準確地完成工作任務)
5. Provide monthly reports to department heads on team performance and work progress, while proactively identifying operational issues, risks, and improvement plans.
(每月向部門主管彙報團隊整體表現與工作進度，並主動反映團隊所面臨的問題、營運風險及改善方案)
6. Prioritize and adjust operational tasks based on client requirements, business priorities, and real-time operational conditions to ensure critical activities are completed in a timely manner.
(根據客戶需求、業務優先級及即時營運狀況，合理安排與調整工作優先順序，確保關鍵業務及時完成)