外商_(PMS) Application Engineer

Company Introduction:
Particle Measuring Systems (PMS) 與全球的潔淨製造商合作，協助其符合法規要求、提升產品良率，並維持製程完整性。
我們在各大主要市場均設有在地據點，提供涵蓋空氣、氣體、化學品和去離子水等介質中的顆粒與分子污染監測解決方案，同時也提供主動式空氣微生物採樣器。
作為雷射粒子計數的發明者，我們累積了超過 60 項現行專利，奠定了我們在創新領域的深厚基礎，使我們成為潔淨室與製程監測技術領域中備受信賴的領導者。

Company Video: https://www.youtube.com/watch?v=y9IAGejOG9o

The Role
The primary mission of the Applications Engineer is to ensure pre- and post-sales technical support for customers of the Electronics Division. The next is to develop particle and contamination monitoring solutions to help customers to solve yield problems in the microelectronics, display, and other clean industrial segments and to identify future business opportunities.

Specific Job Responsibilities:
Pre-sales technical support:

• Work with the field team to provide product presentations and technical discussions to understand customers' needs.
• Prepare, execute demonstrations, and explore new products and complex, competitive head-to-head evaluations, including new application development (e.g., new materials/use cases/features, etc.)
• Review the technical risk, the probability of success, and application initiatives' implementation plans to maximize success and resource efficiency.

Post-sales technical support:

• Collaborate with the field team to deploy product commissioning and installation at customer sites to ensure smooth running.
• Work with the HQ, service, and engineering team to troubleshoot complex product/process/site-related issues affecting product performance and assist customers in improving existing monitor/control methodology.
• Develop and provide internal and external training programs to implement new and existing product applications and roll them out successfully. Act as an effective communication bridge between the HQ and the field.
• Document the tracking and collateral materials for internal (knowledge sharing, product development, technical notes, etc.) and external marketing (application notes, conference papers, webinars, blogs, etc.) purposes.
• Supervise and comply with EHS (Environmental, Health, and Safety) policies and procedures set forth by the government, industry, customer, and company.

Strategic:

• Work with the field team and the HQ to collect and analyze the CI (competition intelligence) to develop and implement offensive and defensive strategies and understand the impact on PMS sales for all major product lines.
• Participate in VoC (voice of customer) and technology road-mapping initiatives to support new product and business development projects.
• Deep dive on customers' current monitor/control gaps + marketing research to explore possible fixes/improvements/new use cases) by leveraging existing technology/knowledge/brainstorming to create new business opportunities.
• Other priority duties assigned by the management.

Qualifications:

• The candidate requires a bachelor's degree in Physics, Materials, Environmental, Engineering, or related fields. Advanced degrees (Master's, Ph.D.) would be a plus.
• Experienced candidate (>= 3 years) with relevant backgrounds/skills in the semiconductor/ultra-pure-water/gas delivery systems/factory facility/facility monitoring systems (FMS)/ as the relative technical roles (e.g., applications/control/process/equipment engineer) is preferred.
• Specific knowledge of semiconductor yield drivers, processes, and materials is desirable.
• Strong verbal, presentation, and documentation in Chinese and English is a must. Fluency in other languages is a plus. Problem-solving skills are required.
• A proven track record of cross-functional and cross-cultural achievement is a plus.
• Excellent project management, leadership, and interpersonal communication skills with customers and peer groups to generate positive influences are essential traits to be successful in this role.
• Be a self-driven and independent contributor while being a strong team player.