外商伺服器品牌大廠/ Installed-Based Account Support CSM <派遣職> 105KL

Job Description:

• Contract Renewal & Revenue Retention: Partner closely with Sales and Business Development teams to manage, drive, and execute end-to-end contract renewal processes for existing clients , ensuring high retention and revenue stability.

• Proactive Client Relationship Management: Enhance overall customer satisfaction through proactive client check-ins, delivering accurate support, and maintaining optimal turnaround times for client requests.

• Cross-Functional & Partner Coordination: Act as the primary operational liaison between clients, internal cross-functional teams (Sales, Operations, Legal), and external Channel Partners to ensure seamless execution and service delivery.

• Data Management & Tracking: Utilize MS Office tools and CRM systems to manage contract databases, track renewal pipelines, and generate key operational reports.