Waiter

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Key deliverables and responsibilities

Planning & organizing:

Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

Attends regular training sessions in line with the departmental policies and procedures i.e. guest care, product knowledge, grooming standards, up-selling, etc.
Works as per instructions from the immediate supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.
Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate supervisor.
Handles guest complaints as per instructions or consults the immediate supervisor.
Does all mise-en-place work according to the whole day service requirements.
Reports any equipment failures or problems to the Maintenance Department.
Passes any maintenance requests to the Maintenance Department.
Participates in any training or development schemes as recommended by senior management.
Attends all regular departmental briefings and contributes to open communication within the assigned team.
Treats guests and colleagues in a polite and courteous manner.
Observes high standards of personal hygiene.
Maintains clean and organized side stations at all times.
Anticipates customers’ needs.
Is flexible in assisting around different areas of the hotel.
Is familiar with the company’s internal policies and safety procedures.
Helps in other areas of the hotel if the situation requires.
Has a complete understanding of and adheres to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
Carries out any other reasonable duties and responsibilities as assigned.

Administration:

Works hand in hand with the hostess to ensure the name tag is complete and in proper position.
Ensures business cards and database are handed over to the hostess for the record.
Makes sure all the bills are handed over to the cashier.
Ensures all items are charged accordingly in the micros system as per the guest consumption.

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.