Waiter
JOB DESCRIPTION
Role: | Waiter / Food & Beverage Attendant |
Benefits: | Holiday Allowance, Paid Breaks, Staff
Discounts, Surfing time |
Location: | Bahrain Surf Park, Bilaj Al Jazayer |
Reporting to: | Head Waiter/F&B Supervisor |
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf
Park is to bring surfing to the nation, and develop passion for health,
wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and
beach culture, and act as a catalyst to establish Bahrain not only as the
Premier Surf Destination of the Middle East, but as a leading destination for
fun - with Water, Waves and Surfing at our core.
We will create
smiles, happiness, and wellbeing through safe fun activities for all
backgrounds, abilities and generations, now and into the future.
OVERVIEW
AND PURPOSE OF YOUR ROLE As
a Waiter, you are a vital frontline ambassador delivering exceptional, warm,
and efficient food and beverage service to guests dining at Bahrain Surf
Park. Reporting directly to the Head Waiter and F&B Supervisor, you will
welcome guests, take accurate orders, serve food and drinks, and maintain
pristine section standards. You
play a central role in creating a vibrant, welcoming dining atmosphere that
embodies the Aloha Spirit. By offering knowledgeable menu guidance, active
upselling, prompt table turnover, and attentive service, you ensure every
guest enjoys a high-quality dining experience that complements their day at
the park. |
General Requirements
• Adhere
to company policies, grooming standards, hygiene protocols, and departmental
SOPs at all times.
• Maintain
a good working knowledge of food and beverage offerings, BSP promotions, and
current operational initiatives.
• Support
team objectives and contribute positively to the working environment.
• Participate
actively in daily briefings, training sessions, and development programs.
• Follow
departmental opening and closing checklists to ensure operational readiness
and compliance.
• Guest
Hospitality & Order Taking
• Warm
Welcome: Greet all arriving guests with genuine energy, present menus, and
seat them attentively according to station assignments.
• Menu
Excellence: Demonstrate complete knowledge of food and beverage items, daily
specials, beverage offerings, allergen warnings, and ingredients to guide
guest selections.
• Order
Entry: Accurately record and enter guest food and drink orders into the
Point-of-Sale (POS) system, ensuring special dietary requests are
communicated to the kitchen pass.
• Revenue
& Upselling: Proactively recommend appetizers, signature drinks,
desserts, and add-on items to optimize guest dining enjoyment and increase
average check sizes.
Food & Beverage Delivery
• Service
Pacing: Deliver food and beverages promptly to guest tables, ensuring correct
dish presentation, correct temperatures, and seamless course timing.
• Table
Maintenance: Perform continuous table maintenance (pre-bussing), clearing
empty plates, glassware, and cutlery swiftly without intruding on guest
privacy.
• Guest
Attentiveness: Check in regularly on seated guests to anticipate needs,
refill drinks, handle additional requests, and ensure overall satisfaction.
Section Readiness & Hygiene
• Station
Preparation: Complete opening, mid-shift, and closing duty checklists,
ensuring side stations are fully stocked with cutlery, polished glassware,
linens, condiments, and menus.
• Table
Turnover: Clean, sanitize, and reset dining tables within target SLAs after
guest departures to prepare for incoming diners.
• Sanitation
Compliance: Maintain immaculate personal presentation and enforce strict
compliance with hygiene protocols, food safety standards, and floor
cleanliness.
POS Operations & Guest Feedback
• Bill
Processing: Prepare, verify, and present accurate guest bills, processing
cash, credit card, or digital payments efficiently via POS terminals.
• Feedback
Escalation: Address guest queries or minor issues immediately on the floor
with empathy, escalating complex complaints promptly to the Head Waiter or
F&B Supervisor.
• Shift
Briefings: Actively participate in pre-shift briefings, menu tastings, and
departmental training sessions.
WHAT YOU DO:
Guest Hospitality & Order Taking
Food & Beverage Delivery
Section Readiness & Hygiene
POS Operations & Guest Feedback
| |
| Required
Qualification | |
ü High School Diploma or Hospitality
Certificate (preferred). ü Food Handler / Food Safety Certification
(required). ü Fluent English speaker; Arabic fluency is a
strong advantage. | |
Required
Experience | ü Minimum 1 to 2 years
of food service experience as a Waiter or Server in high-volume restaurants,
beach clubs, resort venues, or leisure destinations. ü Practical experience
operating POS ordering systems and processing guest payments. ü Proven track record
of guest-facing customer service and menu upselling. |
Required
Professional Skills and Attributes | ü Excellent interpersonal, active listening,
and communication skills. ü Strong menu presentation, food pairings,
and upselling abilities. ü Competence in POS order entry and cash/card
transaction handling. ü High speed, efficiency, and composure under
peak meal-period rush. |
Required | ü Polished
personal grooming and warm, welcoming demeanor embodying the Aloha Spirit. ü High physical
stamina and agility to manage long shifts on foot in indoor and outdoor
dining environments. ü Team-oriented
mindset with a positive, adaptable attitude. ü Flexibility to work shifts, evenings, weekends, and
public holidays. |
KEY
PERFORMANCE INDICATORS (KPIS) | ü Dining Guest
CSAT: Maintain a floor guest satisfaction score of 90% or above. ü Order Accuracy:
Achieve 98%+ accuracy on POS order entries and dietary modifications. ü Table Reset SLA:
Ensure cleared tables are sanitized and reset within 3 minutes of guest
departure. ü Upselling
Targets: Consistently meet or exceed individual monthly upselling check
targets. ü Hygiene
Compliance: 100% adherence to personal grooming, food safety, and dining area
sanitation standards. |
HOW YOU DO IT:
Our Team Culture depends
on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process,
the Senior Management Team at Bahrain Surf Park is committed to supporting you
to behave and perform according to our values.
Waves for All:
We are inclusive in everything we do. We
nurture everyone from the complete novice to expert surfer and all in between.
We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a
way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive
interactions with our guests and strive to get it right first time.
Bringing the
Aloha Spirit to Bahrain:
We love and respect
Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in
everything we do. Our positive work environment and culture embodies at its
core a unique, nurturing and compassionate essence which promotes kindness,
understanding & harmony among people, regardless of their background or
beliefs.
Vitality:
We support each other
because everyone matters. People are our
business, define who we are and what we are. We care. We work collaboratively as one team, sharing
ideas, knowledge and insight to achieve our common purpose. We have the
knowledge, skills, enthusiasm and passion to make a difference to everyone
around us. We do things ‘The BSP
Way’. We recruit with Attitude in Mind.
Our people-centric culture drives everything we do, and underpins the way our
guests feel about us, resulting in our ultimate business success.
We Strive for
Excellence:
We do everything to
the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and
how we do it is about creating safe and memorable experiences for our guests.
We are a SMILE FACTORY! J Our
passion is to ensure everyone who visits Bahrain Surf Park has THE BEST
experience and shares the joy with their friends and family, and wants to
return again and again… and again…
Benefits and Perks
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