Waiter

Job brief

We are looking for a skilled waiter or waitress to take orders and deliver food and beverages to our customers. The right waiter/waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.

Waiter/waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties, and collecting the bill. If you are able to perform well in fast-paced environments, we'd like to meet you. To be a successful waiter or waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly.

Keep in mind that waiter/waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our waiters/waitresses to provide an excellent overall dining experience for our guests.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the kitchen staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests