Waiter - In Villa Dinning

Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods to confidently assist guests with recommendations and inquiries.

Greet guests warmly and provide professional, personalized in-room food and beverage service with attention to detail and timeliness.

Set up, present, and serve meals according to departmental standards, ensuring proper table settings, presentation, and portion control.

Respond to guest enquiries and requests promptly while actively promoting additional F&B services and identifying upselling opportunities.

Maintain cleanliness, hygiene, and proper organization of trolleys, workstations, equipment, and storage areas at all times.

Follow food safety and HACCP standards rigorously to ensure guest safety and compliance.

Handle the collection and breakdown of used dishes, trays, and trolleys efficiently and discreetly after each meal service.

Report guest feedback, complaints, and irregularities to management and follow up as required to ensure guest satisfaction.

Support other F&B outlets during busy periods as needed, demonstrating flexibility and teamwork.

Safely operate and drive a buggy for the timely delivery and collection of in-villa dining orders across the property, adhering to all safety and traffic regulations.

Take full responsibility for Destination Dining setups, including outdoor or special location arrangements, and create memorable “WOW Experiences” for guests through personalized touches and exceptional service.

Minimum 1–2 years experience as an In-Room Dining Waiter or F&B Server in a 5-star luxury hotel or resort

Excellent English communication skills; additional languages are a plus

Ability to lift trays/trolleys and work outdoors in heat

Strong knowledge of menu ingredients, wine pairing, and upselling techniques