Waiter (Japanese Speaking)
Posted
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
- Deliver warm, attentive, and professional table service to every guest, consistently applying Princess Cruises’ brand and Service Excellence standards.
- Create a comfortable, elegant dining ambiance by preparing, setting, and maintaining tables and service stations in line with Company presentation standards.
- Confidently explain menu items, make thoughtful recommendations, and provide guidance on food choices to meet guest preferences and dietary needs.
- Offer informed wine and beverage suggestions, including appropriate pairings, to enhance the overall dining experience and support revenue targets.
- Accurately take, place, and serve food and beverage orders in the correct sequence and timing, following up to ensure each guest’s needs are fully met.
- Proactively identify and resolve guest concerns or service issues, escalating to the Head Waiter or Restaurant Leadership when required.
- Build strong rapport with Japanese‑speaking and international guests by using both English and Japanese language skills to personalize and elevate their onboard experience.
- Maintain a clean, organized, and compliant work area at all times, following all Public Health, safety, and environmental standards and procedures.
- Collaborate closely with Restaurant teammates and other departments to support smooth, efficient, and guest‑focused dining operations throughout each service.
- Coach, support, and role‑model best practice for Junior Waiters and other teammates, contributing to a positive, inclusive, and high‑performing team culture.
- Education: Graduate of a recognized Catering or Hotel Management School (preferred), or equivalent professional training in Food & Beverage service.
- Restaurant & Cruise Experience: Two to five years of restaurant service experience on a cruise ship, or at least five years of fine‑dining experience in premium restaurants and/or luxury hotels (5‑star).
- Fine Dining Service Knowledge: Strong understanding of fine‑dining standards, tableside etiquette, and multi‑course service, including wine and beverage service.
- Product & Menu Knowledge: Ability to confidently explain pricing, food, wine, and cocktail menus, including ingredients, preparation methods, and suitable pairings.
- Guest Service Excellence: Proven track record of delivering warm, attentive, and professional service, with the ability to anticipate guest needs and personalize the dining experience.
- Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with guests and teammates from diverse cultural backgrounds.
- Language Skills: Excellent command of English and Japanese, both verbal and written, with the ability to hold detailed conversations and provide clear explanations to Japanese‑speaking guests.
- Technical & POS Skills: Working knowledge of restaurant technology and Point of Sale (POS) systems to accurately process orders and transactions.
- Teamwork & Leadership: Ability to work collaboratively within a multicultural team, while role‑modelling professionalism and supporting the coaching and development of Junior Waiters.
- Organization & Time Management: Strong ability to manage multiple tables and tasks in a fast‑paced, high‑volume service environment while maintaining attention to detail.
- Public Health & Safety Awareness: Understanding of public health, sanitation, and safety standards (e.g. USPH or similar), with a commitment to following all cleaning and safety protocols.
- Physical Stamina & Resilience: Ability to stand and walk for extended periods, carry trays and service items, and work in a physically demanding shipboard environment across varied schedules.
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
· A competitive salary package.
· Your own comfortable double cabin - your private space to relax and recharge.
· Company-paid travel to and from the ship, so you can focus on the journey ahead.
· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
· A vibrant recreation and welfare program designed to support your well-being and work-life balance.
· Access to exceptional learning and development opportunities to grow your skills and advance your career.
· The chance to travel the world, exploring exciting destinations while doing what you love.
· A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.