WAITER SUPERVISOR
Job Summary
You will supervise daily service operations, lead and train waitstaff, manage customer interactions, and coordinate with kitchen staff to ensure smooth and efficient dining experiences in a fast-paced F&B environment.
Responsibilities
- Supervise and coordinate daily service operations to maintain smooth workflow and high service standards
- Lead, train, and schedule waitstaff to ensure effective team performance and customer service
- Welcome customers and assign tables to optimize seating and flow
- Take orders accurately and ensure timely delivery of food and beverages to customers
- Monitor service quality and customer satisfaction by observing and addressing service issues promptly
- Handle customer enquiries and complaints professionally to resolve issues and enhance guest experience
- Coordinate with kitchen staff to synchronize service and food preparation for efficient operations
- Maintain cleanliness and hygiene in the dining area to comply with health and safety standards
- Check stock levels regularly and arrange replenishment of supplies to avoid shortages
- Assist with opening and closing duties to prepare the restaurant for daily operations and secure it after service
- Ensure compliance with food safety and workplace procedures to uphold regulatory standards
- Perform other duties assigned by management to support overall restaurant operations
Preferred competencies and qualifications
- Relevant experience in the F&B industry to effectively manage service operations
- Good leadership and communication skills to guide staff and interact with customers
- Service-oriented attitude with the ability to handle customer complaints constructively
- Ability to work shifts, weekends, and public holidays to meet operational needs
- Capability to work in a fast-paced environment while maintaining quality service
- Responsible, punctual, and a good team player to contribute positively to the work environment