Waitress - Hotel Franchised

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning and help create lasting, memorable, and impactful experiences for your customers, your colleagues, and the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

About Grand Mercure Business Bay

Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates “pride of place” through refined grandeur, cultural immersion, and heartfelt human connection. The hotel offers four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline.

As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller.

Position overview

As a waitress at Grand Mercure Business Bay, you are a Heartist®—an artisan of heartfelt connections. Your primary purpose is to deliver a refined, culturally immersive dining experience that embodies the Grand Mercure promise of “Discover Local, Grandly.” You are responsible for providing courteous, efficient, and professional food and beverage service while ensuring the highest standards of hygiene, safety, and guest satisfaction. You act as a storyteller of Dubai's local flavours, ensuring every guest feels genuinely welcomed and cared for in a premium environment.

Key responsibilities

• Provide courteous and professional service at all times, anticipate guest needs, and fulfil requests promptly to ensure satisfaction.
• Demonstrate knowledge of menu items, particularly local and regional dishes, to recommend pairings and enhance the guest's sensory experience.
• Ensure order accuracy, paying close attention to details such as side dishes, sauces, and special dietary requirements.
• Deliver complimentary welcome fruit baskets and beverages to guest rooms according to hotel standards.
• Collect food and beverages from the kitchen and bar promptly, ensuring the correct temperature and presentation.
• Set tables according to seating arrangements, refill condiments, and clear and clean tables promptly after guests depart.
• Prepare the service area, preset trays and trolleys for the next shift, and participate in pre-opening and special function setups.
• Handle billing accurately, including cash and card payments, in accordance with the hotel's cashiering policies.
• Ensure tableware is spotless and polished; send operating equipment for burnishing and monitor its return.
• Maintain personal cleanliness, wear a clean uniform with hair tied back, and avoid jewellery that could harbour bacteria.
• Wash hands thoroughly at designated stations before work, after toilet breaks, after handling waste, and after breaks.
• Understand menu ingredients to answer guest questions about allergens accurately, as misdeclaration carries legal liability.
• Maintain the cleanliness of service areas and waste zones to prevent pest attraction, and cooperate with Dubai Municipality FoodWatch inspections.
• Understand and adhere to all hotel policies relating to fire, hygiene, health, and safety.
• Maintain good working relationships with colleagues across the kitchen, bar, and all other departments.
• Attend daily service briefings, training classes, and meetings, and participate actively in continuous learning.

Qualifications

• At least one year of experience as a waitress or waiter in a hotel or reputable restaurant; experience in a four- or five-star establishment is preferred.
• Excellent written and verbal communication skills in English.
• Familiarity with HACCP principles, personal hygiene standards, and Dubai food safety regulations.
• Ability to stand for extended periods and work rotating shifts, including evenings, weekends, and public holidays.
• High school diploma or diploma in hospitality or food and beverage vocational training.
• Arabic-speaking skills are a distinct advantage.
• Genuine passion for guest service, cultural sensitivity, and appreciation for Dubai's local heritage and diversity.
• Professional appearance and grooming in accordance with hotel policy.
• Strong focus on guest satisfaction and anticipating guest needs.
• Accuracy in orders, billing, and table presentation.
• Ability to remain calm and professional under pressure in a high-volume environment.
• Ability to collaborate effectively and support colleagues.
• Strict adherence to hygiene, safety, and cash-handling policies.