Walk-in || Infrastructure Engineer

Role Endpoint Support: • Diagnose and resolve hardware and software issues on desktops, laptops, printers and mobile devices. • Install, configure, and maintain endpoint devices and peripherals. • Ensure proper functionality of operating systems and applications on endpoints. Technical Troubleshooting: • Respond to user-reported issues and troubleshoot problems remotely or on-site. • Identify and resolve connectivity, network, and system-related issues. • Collaborate with other IT teams to escalate and resolve complex technical problems. User Assistance: • Provide timely and effective technical support to end-users onsite, via phone, email, or remote assistance tools. • Educate users on best practices for software and hardware usage. • Create and maintain user documentation for common issues and resolutions. Incident Management: • Document all support interactions, including details of issues and solutions provided. • Prioritize and manage service requests and incidents based on severity and impact. • Escalate unresolved issues to higher-level support or relevant teams/Vendors. Endpoint Security: • Implement and enforce security protocols for endpoint devices. • Collaborate with the security team to ensure compliance with security policies and procedures. • Stay updated on the latest security threats and implement measures to protect endpoints. Software Updates and Patch Management: • Coordinate and execute software updates and patches on endpoint devices. • Ensure all endpoint systems are up-to-date with the latest security and feature updates. Qualifications and Skills: Diploma/Any Graduate/Under Graduate with Any Certification in networking or hardware. Knowledge in IT support, with a focus on endpoint devices. Knowledge of operating systems (Windows, macOS, Linux) and common business applications. Familiarity with endpoint security solutions and best practices. Good problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Relevant certifications (e.g., Hardware/Networking, Microsoft Certified Desktop Support Technician) are a plus.