Walk-in || Salesforce Business Analyst

Experience: 48 Years
Role: Salesforce Business Analyst
Employment Type: Full-time
Work Mode: Hybrid / Remote / On-site
Domain: CRM / Salesforce

Job Summary

We are looking for an experienced Salesforce Business Analyst with 4–8 years of experience in business analysis, requirements gathering, and Salesforce CRM implementations. The candidate will work closely with business stakeholders, product owners, Salesforce developers, QA teams, and solution architects to translate business requirements into functional specifications and scalable Salesforce solutions.

The ideal candidate should have strong knowledge of Salesforce Sales Cloud, Service Cloud, business process mapping, Agile methodologies, and Salesforce configuration capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Conduct stakeholder interviews, workshops, requirement-gathering sessions, and business process walkthroughs.
• Translate business requirements into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, and acceptance criteria.
• Analyze existing business processes and recommend improvements using Salesforce CRM capabilities.
• Work with Salesforce administrators, developers, architects, and QA teams to ensure requirements are implemented correctly.
• Prepare process flow diagrams, use cases, wireframes, and functional specifications as required.
• Define and manage product backlogs, user stories, and sprint priorities in collaboration with product owners.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Support Salesforce configuration discussions involving objects, fields, page layouts, record types, validation rules, workflows, Flow, and approval processes.
• Understand Salesforce Sales Cloud and Service Cloud functionality, including leads, accounts, contacts, opportunities, cases, and service processes.
• Perform gap analysis between business requirements and standard Salesforce functionality.
• Coordinate with QA teams to develop test scenarios, review test cases, and support functional, integration, and user acceptance testing (UAT).
• Manage requirement traceability, change requests, and impact analysis throughout the project lifecycle.
• Support data migration, data validation, system integration, and deployment activities.
• Prepare user guides, conduct end-user training, and support post-implementation activities.
• Communicate project status, risks, dependencies, and requirement clarifications to relevant stakeholders.

Required Skills and Qualifications

• 4–8 years of experience as a Business Analyst, preferably with hands-on experience in Salesforce CRM projects.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience in requirement elicitation, analysis, documentation, and stakeholder management.
• Proficiency in writing user stories, acceptance criteria, BRDs, FRDs, and functional specifications.
• Knowledge of Salesforce standard objects, custom objects, fields, record types, page layouts, profiles, permission sets, and role hierarchy.
• Understanding of Salesforce Flow, validation rules, approval processes, and automation capabilities.
• Experience with Agile/Scrum methodologies and tools such as Jira and Confluence.
• Experience in process mapping, gap analysis, impact analysis, and business process optimization.
• Exposure to functional testing, UAT coordination, defect triage, and release management.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to work effectively with technical and non-technical stakeholders.