Walk-in || Service Desk-Technical Support Level1

Job Title: Technical Support Executive
Experience: 0-4Years
Employment Type: Full-Time
Shifts: Rotational

Required Qualifications

• Bachelor's Degree required
• 1-4years of relevant experience in Service Desk Support or Technical Support - Level1
• Strong customer service and communication skills
• Knowledge of TCP/IP, Routers, Switches, VPNs, and MAC Addresses is required
  

Job Requirements
• Ability to handle customer interactions professionally and efficiently
• Knowledge of networking fundamentals including TCP/IP, Routers, Switches, VPNs, and MAC Addresses, BIOS, IP Address, SW Troubleshooting, HW Troubleshooting
• Basic understanding of hardware, software, and operating systems

Roles & Responsibilities
• Answer inbound customer calls and support requests
• Log, track, and update incidents in the ticketing system
• Diagnose and resolve hardware and software-related issues
• Assist users with password resets, software configuration, and technical troubleshooting
• Use remote support tools to analyze and resolve customer issues
• Escalate unresolved incidents following established procedures
• Monitor and manage assigned tasks through the Universal Work Queue (UWQ)
• Maintain accurate documentation of incidents and resolutions
• Update knowledge management and reporting systems
• Collaborate with internal teams to improve service delivery
• Ensure high levels of customer satisfaction

Benefits
• Transport Facility: Yes