Walk-in || Technical Support Engineer
Role & responsibilities
### Endpoint Security & Management
- Deploy, configure, and manage endpoint security solutions.
- Monitor and investigate endpoint security alerts and incidents.
- Manage Endpoint Detection & Response (EDR) and Extended Detection & Response (XDR) platforms.
- Implement endpoint security policies and device compliance controls.
- Troubleshoot security incidents, malware infections, and device-related issues.
- Perform patch management and vulnerability remediation activities.
### Microsoft Intune Administration
- Configure and manage Microsoft Intune environments.
- Enroll and manage Windows, Android, iOS, and macOS devices.
- Create and manage:
- Compliance Policies
- Configuration Profiles
- Endpoint Security Policies
- Application Deployment Policies
- Windows Update Rings
- Conditional Access integrations
- Troubleshoot device enrollment and policy deployment issues.
- Support Microsoft Defender integration with Intune.
### ManageEngine Administration
- Deploy and manage ManageEngine Endpoint Central.
- Configure software deployment and patch management.
- Monitor asset inventory and endpoint compliance.
- Manage remote troubleshooting and endpoint monitoring.
- Generate reports and compliance dashboards.
- Handle endpoint automation and system management tasks.
### Active Directory & Windows Administration
- User account creation and management.
- Group Policy (GPO) configuration and troubleshooting.
- DNS and DHCP administration.
- Domain controller administration.
- User access and permission management.
- Windows Server troubleshooting and maintenance.
### Microsoft 365 & Email Administration
- Manage Microsoft 365 users and licenses.
- Troubleshoot Outlook and Exchange Online issues.
- Configure mail flow and email security.
- Basic understanding of:
- Exchange Online
- SPF
- DKIM
- DMARC
- Email Migration
- Shared Mailboxes
- Distribution Lists
### Networking Support
- Troubleshoot LAN/WAN connectivity issues.
- Configure and troubleshoot:
- TCP/IP
- DNS
- DHCP
- VLANs
- VPN Connections
- Routing & Switching
- Basic Firewall administration and troubleshooting.
- Network performance monitoring and diagnostics.
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## Required Technical Skills
### Endpoint Security
Microsoft Defender for Endpoint
EDR / XDR Solutions
Antivirus & Endpoint Protection
Security Incident Investigation
Vulnerability Assessment
Patch Management
### Microsoft Endpoint Management
Microsoft Intune
Microsoft Entra ID (Azure AD)
Autopilot
Conditional Access
Device Compliance Policies
Mobile Device Management (MDM)
Mobile Application Management (MAM)
### ManageEngine
Endpoint Central
Patch Manager Plus
Asset Management
Software Deployment
Remote Troubleshooting
### Microsoft Technologies
Active Directory
DNS
DHCP
Group Policy
Windows Server Administration
Microsoft 365 Administration
### Networking
TCP/IP
VLAN
VPN
Firewall Concepts
Routing & Switching
Network Troubleshooting
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## Preferred Skills
- Experience with Microsoft Defender Suite.
- Exposure to SIEM/SOC environments.
- Knowledge of Acronis Cyber Protect.
- Experience with Sophos, Trend Micro, CrowdStrike, SentinelOne, or similar security products.
- Basic knowledge of Azure Cloud services.
- Experience handling customer support tickets and SLA-based environments.
Preferred candidate profile
- 1-4 years of experience in Endpoint Management or Technical Support.
- Strong troubleshooting attitude and analytical skills.
- Ability to communicate effectively with customers.
- Experience working with remote support tools.
- Ability to handle multiple customer environments simultaneously.
- Willingness to learn and obtain technical certifications.