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EMPIRE OFFICE INC

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Walls Account/Senior Account Coordinator

Open 33d

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation.

Key Responsibilities

  • Acquire vendor discounts and verify pricing (CDA)
  • Assist and verify specification
  • Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
  • Complete applicable instructions
  • Color code floor plans and organize counts
  • Request COI
  • Manage and put COM and COL on reserve
  • Management of CODs
  • Handle auto pricing
  • Assist in request for labor quote
  • Ensure proper approval documentation prior to quote conversion to order
  • Request proforma invoices for clients who have deposits required
  • Ensure orders are released in our Hedberg system

Order Follow-up:

  • Confirm receipt of purchase order with vendor
  • Confirm receipts of acknowledgement from vendor
  • Create and manage vendor request for deposit
  • Lead resolution of acknowledgement discrepancies
  • Create order status reports (initiate and maintain throughout)

Pre-Installation:

  • Create Operations request (advise union/non union; ST or OT)
  • Assist in preparation of installation package/binder

Install:

  • Maintain punch list documentation (dates, advise clients)
  • Order punch list items (if n/c required request)
  • Create laser and RA tickets when PM is not involved to prompt freight claims
  • Complete installation

Post Installation:

  • Invoice upon delivery and installation
  • Day two orders
  • Maintain client contact to ensure satisfaction

Other:

  • Input and set up new customers and vendors
  • Request warranty information
  • Product Mix Report

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