WAN Support Associate
Posted
We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.
Requirements
Key responsibilities
- Monitor WAN links, network devices, and alerts; identify connectivity issues.
- Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.
- Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
- Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
- Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
- Maintain incident records, operational documentation, and shift handover notes.
- Participate in rotational shifts for 24×7 global WAN support.
Required qualifications and skills
- Engineering graduate with 1–3 years of experience in network operations or support.
- Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
- Familiarity with troubleshooting tools such as ping and traceroute.
- Ability to communicate clearly with internal teams and ISP support teams.
- Willingness to work from Bangalore and participate in rotational shifts.
Benefits
• Health insurance coverage for employees and their families.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.