Warehouse Associate & Delivery Driver/Customer Service Representative
Warehouse Associate & Delivery Driver/Customer Service Representative
Description
Gentell is a national provider of advanced wound care products and programs to the long-term care industry. With a customer satisfaction rate exceeding 99%, our Total Wound Care Solution is a comprehensive program designed to improve patient outcomes, control costs for our partner facilities, and reduce nursing time. You would be joining a team dedicated to “making it better” every day.
Gentell is seeking a dependable and customer-focused Warehouse Associate & Delivery Driver/Customer Service Representative. This is a combined warehouse, delivery, and customer-service position. The employee in this role will divide their time between supporting warehouse operations and delivering products to customers along established routes.
Warehouse responsibilities include receiving, picking, packing, staging, loading, unloading, organizing, and maintaining product within the warehouse. The employee must ensure that orders are accurate, products are handled safely, and delivery vehicles are loaded correctly and efficiently.
Delivery responsibilities include safely operating a Company vehicle, completing assigned routes, unloading products, obtaining required delivery documentation, and maintaining the overall cleanliness and safety of the vehicle.
Customer service is an equally important part of the position. The employee will interact directly with staff at customer facilities, deliver products to designated areas within those locations, check stock levels when required, and promptly communicate customer or delivery concerns to management. This role serves as a frontline representative of Gentell and is expected to consistently demonstrate professionalism, reliability, and a commitment to quality service.
Employees must follow all Company safety, infection-control, and customer-facility requirements. Gentell provides appropriate personal protective equipment for employees conducting facility visits.