Warehouse Associate
Description
ABOUT IKIGAI CASES
Ikigai Cases () is a fast-growing ecommerce brand manufacturing aerospace-grade aluminum pill cases. Founded in December 2021 by two brothers after their father's neurological diagnosis led them to discovering the issues with plastic pill organizers, we've built a multi-million dollar business in just over four years with a team of 25 across the globe.
Our mission is simple: make exceptional pill cases and provide exceptional customer service. We deliver on this by managing in-house fulfillment at our Washington, DC facility (including custom engraving) and maintaining obsessive attention to detail.
WHAT YOU'LL BE WORKING ON
Processing returns and exchanges for returned items
Collaborating with the team to manage inventory levels and restocking of returned products
Ensuring accurate documentation and tracking of all return transactions
Picking and packing customer orders
Using laser and cnc engraving machines to personalize orders (you will be trained up, no previous experience required)
WHO YOU ARE
[REQUIRED] Minimum 2 years of experience working in a pick and pack order setting
Experience with returns processing
Expecting to work hard
Able to learn quickly
Low ego -> willing do whatever is needed to get the job done
High-energy individual
Looking for responsibility and direct access to founders in a high-growth company
WHY YOU SHOULD TAKE THIS ROLE
You’ll be working at a brand that is obsessed with their customers and has built a loyal following. Just read a few of their reviews:
You'll be working at a company that has scaled rapidly in just 4 years and is aggressively investing in growth. Our goal is to make the best pill cases in the world.
You’ll be working with people who have extreme levels of competitive fire in their bellies - people who will run through walls to make sure the company succeeds.
You'll collaborate closely with the founders, operating within a structured team environment, with the opportunity to take ownership of your assigned tasks and contribute effectively to our warehouse operations.
You’ll be working to make people’s lives easier with products they’ll use every single day. The company was founded to solve a personal problem the founder’s father had with his pill organizers while battling a neurological condition for a decade.
You'll be involved in the dynamic operations of our warehouse, handling inventory management, order fulfillment, quality control, shipment coordination, and ensuring smooth and efficient warehouse processes.
BASIC QUALIFICATIONS
[REQUIRED] Minimum of 2 years of full time pick and pack experience
[REQUIRED] At least 1 year of direct experience in processing returns and exchanges
Located in Washington DC or nearby in Maryland / Virginia
Expecting to work 50 hours per week in-person
COMPENSATION AND WORK SCHEDULE
$60,000 per year + performance based bonuses
50 hours per week
INTERVIEW PROCESS
RESUME / APPLICATION SCREENING
30-minute, Google Meet VIDEO CALL
SECOND ROUND IN-PERSON INTERVIEWS
FINAL HIRING DECISION