Warehouse Counter Associate (1st Shift)

Schedule: Wednesday- Sunday 7:30am -3:30pm
Compensation:
Base Hourly Wage or Compensation Range: $19.00 per hourShift Differential: $1.50 per hour weekendIncentive eligible: No
Position Overview
The Warehouse Counter Associate is responsible for providing prompt, accurate, and professional customer service at the warehouse counter. This role issues parts based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. The Warehouse Counter Associate plays a vital role in supporting warehouse operations through accurate documentation, inventory management, and direct engagement with internal and external customers.

Essential Job Duties & Responsibilities

Customer Service & Counter Operations

Issue parts and materials promptly in response to work orders, cost center orders, and customer counter requests.

Respond to trouble calls or immediate customer needs at the counter.

Inventory & System Management

Accurately document movement of items into the system at the time of issue, return, credit, or transfer.

Follow established procedures for special item issuance, IMEP restrictions, and block status items.

Notify planners and management of PIAC status, stock discrepancies, or items needing block status.

Pick, transport, and put away orders as needed.

Inventory Integrity

Conduct daily bin balances and cycle counts, documenting all verifications and any discrepancies between system and physical count.

Perform bin maintenance, new receipt put-away, and regular organization of the counter and storage area.

Compliance & Continuous Improvement

Maintain a clean and organized work area in accordance with safety and 5S standards.

Report inventory or system discrepancies to management for prompt resolution.

Participate in all required training and support continuous process improvements.

Perform other related job duties as assigned or required.

Required Qualifications

High School Diploma or GED Equivalent – or equivalent relevant experience.

1-2 years of related experience.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Basic math and reading skills.

Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Effective problem-solving and interpersonal skills.

Ability to follow written and verbal instructions.

Preferred Qualifications

Previous experience in warehouse, inventory control, or customer-facing logistics environment.

Prior experience with warehouse management systems (WMS).

Experience in issuing parts/materials and inventory record management.

Experience collaborating with procurement or inventory teams.

Physical Requirements

This position requires the physical ability to:

Stand and/or walk for extended periods (up to 10 hours, depending on shift)

Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed

Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones (occasionally/frequently)

Reach with hands and arms overhead and below waist level

Lift, carry, push, or pull up to 50 pounds

Occasionally lift heavier items with or without assistance

Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards

Frequently use hands and fingers to handle, grasp, or control objects

See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus

Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment

Work Environment

This position operates in a warehouse and distribution center environment. The employee is frequently exposed to:

Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas

Loud noise levels, such as machinery, forklifts, and conveyor systems

Dust, odors, and airborne particles

Concrete flooring and moving mechanical equipment

Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.