Warehouse Customer Service Representative
Description
How you create impact
- Serve as the primary point of contact for W&J customer inquiries, requests, escalations, and operational support.
- Coordinate and prioritize daily, ad hoc, and urgent customer requests, ensuring timely communication and resolution.
- Support warehouse operations across Inbound, Outbound, Inventory Control, and Returns to meet customer and operational objectives.
- Investigate inventory discrepancies, process adjustments, support cycle counts, and assist with root cause analysis and quality issues.
- Resolve order exceptions, shortages, overages, fulfillment delays, and other customer-impacting operational challenges.
- Generate, analyze, and maintain operational, inventory, customer service, and KPI reporting while ensuring accurate documentation.
- Open, track, and coordinate resolution of system-related issues and customer-impacting tickets with internal support teams.
- Contribute to audits, special projects, process improvement initiatives, and a culture of safety, quality, and continuous improvement.
What we would like you to bring
- Required: Minimum 2 years of warehouse, distribution, logistics, or inventory control experience; customer service experience preferred.
- Working knowledge of warehouse operations, including receiving, shipping, returns, inventory control, and reconciliation processes.
- Experience using Warehouse Management Systems (WMS), preferably AS400 or similar platforms.
- Strong Microsoft Office skills, particularly Excel for reporting, data analysis, and record management.
- Excellent communication, customer service, and relationship-building skills.
- Strong attention to detail with accurate data entry, problem-solving, and analytical abilities.
- Ability to manage multiple priorities in a fast-paced warehouse environment while meeting deadlines.
- Highly organized, self-motivated team player with the ability to work independently and collaboratively across operations teams.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21.00 and $23.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
This position relates to an available role and not a future talent pool.