Warehouse & Delivery Coordinator
The Warehouse & Delivery Coordinator is responsible for coordinating warehouse operations and last-mile delivery activities to ensure timely, accurate, and efficient order fulfillment. This role acts as a key link between warehouse teams, delivery partners, and internal stakeholders to maintain service levels and operational efficiency.
Key Responsibilities
Coordinate daily warehouse activities including receiving, sorting, packing, and dispatch.
Ensure smooth parcel flow by identifying and resolving operational bottlenecks within the warehouse.
Plan, coordinate, and monitor outbound deliveries to ensure on-time dispatch and successful delivery.
Liaise with delivery partners, drivers, and couriers to manage routes, schedules, and exceptions.
Track delivery performance, delays, and returns, and take corrective action as needed.
Ensure proper documentation for shipments, status updates and returns.
Allocate tasks and manpower based on workload and operational priorities.
Support, guide, and motivate warehouse and delivery teams during assigned shifts.
Conduct shift handovers and communicate priorities, backlogs, and issues clearly.
Resolve day-to-day warehouse and delivery issues promptly to minimize disruptions.
Identify inefficiencies in warehouse and delivery processes and recommend improvements.
Other duties as assigned.
Requirements
Bachelor’s degree Operations, or a related field (preferred).
2–4 years of experience in warehouse operations, delivery coordination, or logistics roles.
Understanding of warehouse processes, last-mile delivery operations, and dispatch coordination.
Experience working with delivery partners, drivers, or courier networks.
Proficiency in MS Excel and basic reporting for tracking performance and KPIs.
Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment.
Excellent communication and coordination skills across cross-functional teams.
Proven problem-solving ability and attention to detail.
Ability to lead, guide, and motivate teams during shifts.
Willingness to work flexible schedules, including shifts, weekends, or holidays as required.