Warehouse/Fulfillment Lead Associate

JPS Graphics - Company Overview

JPS Graphics’ purpose is to enrich lives by producing physical learning materials. We’re a multi-generation, family-owned business that has been a staple of the Dallas-based printing community for over 40 years. What started decades ago as a start-up retail, storefront print shop, is now an at-scale manufacturing plant that produces over a million books per year along with other print-related materials.

THE OPPORTUNITY

You embrace a fast-paced work environment and will bring a passion for further accelerating our 30% annual growth rate. You will assist the JPS warehouse and fulfillment center in ensuring consistency and accuracy.

You will be empowered (and expected) to recommend new ideas and perspectives that allow us to continue to evolve our approach to acquiring and servicing customer accounts.

You will be responsible for assisting in the everyday operation of the JPS warehouse and fulfillment center. Our geographic edge allows our fulfillment team to ground ship to 96% of the population in 3 days or less. We are committed to shipping on Day Zero for customers who utilize our fulfillment center to store inventory.

CORE RESPONSIBILITIES INCLUDE

• Receives direction from Plant Manager, carries out instructions based on given directive.

• Coordinate and perform routine cycle counts to maintain inventory accuracy, research discrepancies, and ensure necessary adjustments are completed.

• Oversee inventory management activities, including receiving, returns processing, product movement, and inventory stored at off-site facilities.

• Maintain accurate records of inventory transferred to and from off-site storage locations.

• Prepare and maintain the skid storage report, ensuring pallet quantities and storage locations remain current and accurate.

• Communicate professionally and promptly with customers, vendors, carriers, and internal departments by email and telephone.

• Respond to inventory questions, research issues, and provide timely updates through resolution.

• Escalate inventory discrepancies, receiving issues, and operational concerns to warehouse management as needed.

• Work alongside – and with – the team, stepping in as needed to ensure maximum productivity.

• Required to be certified in operating all material handling equipment as needed.

EXPERIENCE & SKILLS NEEDED

• Knowledge of shipping systems and platforms (UPS/FedEx)

• Proficiency in inventory-related mathematics, numerical accuracy, and logical problem-solving, with advanced Microsoft Excel skills

• Knowledge of inventory tracking systems

• Excellent attendance is crucial for the team to achieve success

• Results driven and detail oriented

• Time Management: maintaining momentum, keeping employees on task to meet goals and deadlines

• Communications: expresses ideas and thoughts clearly and with tact and diplomacy.

• Forklift certification

• Bilingual is preferred

PHYSICAL REQUIREMENTS

Physical ability and stamina sufficient to maintain continuous physical effort throughout shift. This includes frequent lifting, standing, stooping, bending, reaching and twisting. Physical strength and ability sufficient to perform manual labor for extended periods of time. Manual labor is defined as exerting force sufficient to lift up to 50 lbs.

A FEW OF OUR AWESOME BENEFITS

• Annual Profit Sharing

• 401K with 4% Employer Matching

• Paid Vacation Days

• 8 Paid Holidays

• Health, Dental & Vision Insurance

• Group Life & Long-Term Disability Insurance

• Cross-training Programs

• Regular Culture Building Activities

• And much more!

THE TEAM

You'll join an organization of 40-50 team members and seasonal workers who are effective at their craft and passionate about delivering on our customer commitments. Our average tenure of 18 years is evidence of the loyal nature of the team. Our team strives to live our core values every day.

OUR CORE LEARNING VALUES

• C: Can Do JPS Spirit - We make things happen, even if they are hard. We work to prevent problems before they occur and solve problems when they happen. Our focus is on what we can do, not what we can’t do.

• O: Outstanding Customer Experience - Our business thrives when our customers are thrilled with our:

  • Responsive, caring service

  • Right the first-time products

  • On-time deliveries

• R: Respect - Treat others as you wish to be treated. Because we are professional and helpful, our team is successful.

• E: Extra-Dependable - Our customers depend on us. We can count on each other to be here, be on time and work together as a team to keep our customers happy and coming back.

• L: Learning through continuous improvement - Our team members have a zest for learning. Every day we are looking for ways to be better than yesterday. Failures are not setbacks, rather they are opportunities to learn and get better. We live in a growth mindset and believe that new skills and techniques can be learned.

EQUAL EMPLOYMENT OPPORTUNITY

JPS is committed to giving equal employment and advancement opportunities to all qualified people. JPS does not discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, marital status, citizenship, national origin, pregnancy, veteran or military status, disability, genetic information, age, protected medical condition, or any other characteristic protected by law (“Protected Characteristics”).