Warehouse Manager

Warehouse Operations & Fulfillment

• Lead all warehouse operations, including receiving, put-away, storage, inventory movement, order fulfillment, picking, packing, shipping, and distribution.
• Ensure consumer, ecommerce, marketplace, retail, and international orders are processed accurately, efficiently, and in accordance with established service-level expectations.
• Monitor daily warehouse activities and proactively address operational issues, production constraints, fulfillment delays, or service-related concerns.
• Ensure the accurate receipt, handling, storage, and shipment of all products moving through the distribution center.
• Coordinate warehouse priorities based on business needs, order volume, retailer requirements, inventory availability, and shipping deadlines.
• Maintain organized and efficient warehouse workflows that support both current operations and future business growth.

Inventory Management & Control

• Develop, implement, and maintain inventory management and control procedures designed to maximize accuracy and minimize inventory discrepancies.
• Maintain strong inventory controls throughout all stages of receiving, storage, movement, allocation, and fulfillment.
• Research inventory discrepancies, product losses, damages, and operational errors; identify root causes and implement appropriate corrective actions.
• Manage the allocation and transfer of inventory between warehouses, fulfillment locations, and sales channels to support balanced product availability.
• Partner with Accounting and other departments to support inventory reconciliation, production control, cost accounting, and reporting requirements.
• Conduct or oversee cycle counts, physical inventories, inventory audits, and related reconciliation activities.

Process Improvement & Operational Excellence

• Develop, implement, maintain, and continuously improve Standard Operating Procedures (SOPs) for warehouse, distribution, fulfillment, and inventory-related processes.
• Continually evaluate warehouse procedures, workflows, systems, and resource utilization to identify opportunities to improve productivity, accuracy, efficiency, and service levels.
• Establish measurable performance standards and operational KPIs to evaluate warehouse productivity, quality, fulfillment accuracy, and overall performance.
• Utilize operational data and performance trends to identify areas of opportunity and implement sustainable process improvements.
• Support the implementation of new technologies, systems, automation, and operational tools designed to improve warehouse performance and scalability.

Transportation & Distribution

• Oversee and assist with the coordination of domestic carriers, international transportation, import/export requirements, and related logistics activities.
• Partner with transportation providers and internal teams to address delivery issues, service requests, carrier performance, and shipping requirements.
• Ensure shipments comply with customer, retailer, marketplace, carrier, and international shipping requirements.
• Support the evaluation of transportation services and shipping processes to identify opportunities for improved service and cost efficiency.

Ecommerce, Marketplace & Retail Support

• Support Third-Party Seller programs, ecommerce platforms, brick-and-mortar retailers, and other sales channels through the use of retailer- and marketplace-specific systems and software.
• Ensure warehouse operations meet retailer routing guides, shipping requirements, labeling standards, documentation requirements, and compliance expectations.
• Partner cross-functionally with Customer Care, Retail, Marketing, Finance, IT and other departments to ensure warehouse resources effectively support business priorities.
• Collaborate with internal teams to resolve order, inventory, fulfillment, transportation, and customer service-related issues.

Cost Management & Resource Planning

• Control warehouse operating costs through effective labor management, productivity improvements, inventory accuracy, and efficient utilization of warehouse space and resources.
• Procure yearly warehouse budget including all applicable costs
• Optimize warehouse capacity, product placement, and storage strategies to maximize space utilization while ensuring products are properly protected and accessible.
• Evaluate staffing needs based on workload, seasonality, business volume, and operational requirements.
• Identify opportunities to reduce unnecessary costs while maintaining or improving operational service and quality.

Leadership, Safety & Compliance

• Provide strong, visible leadership to warehouse employees and seasonal or temporary staff.
• Establish clear expectations for productivity, attendance, quality, safety, teamwork, and professional conduct.
• Ensure compliance with company policies, safety procedures, operational standards, and applicable laws and regulations.
• Promote a safe, organized, accountable, and performance-driven workplace.
• Establish and maintain positive working relationships with warehouse associates and cross-functional business partners.
• Foster a culture of accountability, continuous improvement, teamwork, and operational excellence.
• Perform other duties and responsibilities as assigned.

The Warehouse Manager directly supervises warehouse employees, including regular, temporary, and seasonal staff, and is responsible for ensuring appropriate staffing and leadership coverage to support business needs.

Supervisory responsibilities include:

• Recruiting, interviewing, selecting, onboarding, and training warehouse employees.
• Planning, assigning, prioritizing, and directing daily work activities.
• Establishing individual and team performance expectations.
• Monitoring productivity, attendance, accuracy, quality, and overall employee performance.
• Providing regular coaching, feedback, development, and performance evaluations.
• Recognizing strong performance and identifying opportunities for employee development.
• Addressing performance concerns and administering corrective or disciplinary action when necessary and in accordance with company policies.
• Managing employee concerns, resolving workplace issues, and supporting a positive and professional work environment.
• Developing team capabilities through cross-training, process education, and leadership development.
• Ensuring employees receive appropriate training related to warehouse procedures, equipment, systems, safety requirements, and company policies.

Experience, Skills & Qualifications

• 7+ years of warehouse, distribution, fulfillment, supply chain, or logistics experience preferred.
• 5+ years of supervisory or management experience within a warehouse, distribution center, fulfillment center, or similar operational environment preferred.
• Demonstrated ability to lead, motivate, coach, develop, and hold employees accountable to established performance expectations.
• Strong working knowledge of warehouse receiving, put-away, inventory control, cycle counting, order fulfillment, picking, packing, shipping, and distribution processes.
• Experience working with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, shipping software, inventory management platforms, or similar technologies.
• Strong organizational, planning, and time-management skills with the ability to manage competing priorities effectively.
• Ability to prioritize and execute multiple responsibilities in a fast-paced, deadline-driven environment.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to conduct root cause analysis and implement corrective actions.
• Excellent verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
• Comfortable using operational data, reporting, KPIs, and productivity metrics to evaluate performance and support decision-making.
• Familiarity with retailer routing guides, EDI processes, marketplace fulfillment requirements, or retail compliance standards is preferred.
• Experience coordinating with domestic carriers, freight providers, or third-party logistics partners is preferred.
• Exposure to international shipping, import/export processes, customs documentation, or international transportation is a plus.
• Working knowledge of workplace safety practices and the ability to consistently enforce established safety policies and procedures.
• Proficient Excel skills, including the ability to work with spreadsheets, filters, formulas, reports, and operational data, are preferred.

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to request for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Strategic Thinking

The ability to formulate effective strategies consistent with the business and competitive strategy of the organization; examine policy issues and strategic planning with a long-term perspective; determine objects and set priorities; and anticipates potential threats or opportunities.

Problem Solving and Decision Making

The ability to use a variety of approaches and techniques to make decisions, solve business problems, and to help team members develop those skills as well.

Planning, Organizing and Delegating

The ability to plan and organize work, to determine priorities based on their importance in achieving organizational goals, and to hold oneself and others accountable for reaching those goals.

Financial Management

Provides input on the budget for the department; uses cost-benefit thinking to set priorities; monitors expenditures in support of programs and policies; identifies cost effective approaches; manages procurement and contracting.

Managing and Evaluating Performance

The ability to set clear, realistic expectations; communicate those expectations; monitor and measure performance and provide feedback on an ongoing basis to encourage strong performance and support employees in overcoming performance problems.

Change Management

The ability to adapt and manage competing demands to best fit the situation; lead and manage change within the organization and help others cope with and manage change so the organization can respond rapidly and effectively to the changing business environment.

Motivating and Influencing

The ability to create an environment in which employees feel they are making a contribution to the Company goals, perform at peak capacity, and use reward and recognition techniques to encourage positive, self-directed employee behavior.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

B.S. degree preferred but not required and at least 5 years of warehouse experience, with at least 3 years management experience or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Computer skills including working knowledge of Microsoft Office, WMS and RF applications, and knowledge of applicable carrier procedures and software. Knowledge of SQL based reporting preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand for up to four hours at a time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.